Customer Service Executive
Danone MENA is looking for a highly dynamic Customer Service Executive for its Specialized Nutrition Business in the Middle East and North Africa region to be based in Lebanon, Beirut.
The Customer Service Executive will be responsible for:
- Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
- Effectively engage with distributors on order management
- Driving efficiencies in order’s management & contribution to improved customer service levels in terms of response time & product delivery
- Driving improvement in processing lead times for documentation
KEY ACCOUNTABILITIES
• Customer orders management which incl. but not limited to receipt, review, process & archive
• Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
• Follow up monthly on expected orders dispatch with supply planning
• Always ensure accuracy of the Order to Cash system (SAP) @ with a monthly validation process to match with master file
• Manage complaints product returns, damages and claims
• Market returns & warehouse expiry count limited
• Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
• Follow up on unmoved shipments and shipments with longer than expected lead times
• Deploy tools for tracking of shipment from supply points to destination country
• Execute monthly air freight plans
• Effectively communicate with internal & external stake-holders on orders status
• Drive continuous improvements in customer service operations process to deliver efficiencies
• Owns maintenance, tracking of master file & R3 review to communicate to customer service for update.
• Owns update of the SC SOP with yearly review
To be successful in the role you should ideally have:
Education & professional experience:
Bachelor's degree in Business or equivalent
1-2 Years of Experience
Location:
Beirut, Lebanon
Languages required:
Full fluency in English & Arabic. French is a plus.
Mobility:
Candidates should be open to move within the region or outside the region with Danone in 3-4 years if such an opportunity will arise which will contribute to his/her career growth.
Danone is a world-leading food company operating in three business divisions: Fresh Dairy Products, Specialized Nutrition, and Waters.
Danone’s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have in impacting the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.
We offer
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture & environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
Danone MENA doesn’t just welcome what makes you unique, we value it. We’re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
So, if you are the Customer Service Executive we are looking for, Click on “Apply” now!
For more information About Danone, its people and its Business Please Visit
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