CX Analyst

We are growing! We are currently looking to hire a CX Analyst to work with us remotely!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include:

1. Reporting and processing primary data
2. Analyze statistical data and deliver the insights in a story-telling way
3. Collaborate with project managers to prepare research reports and propose an action plan to clients
4. Manage project timeline, delivery and side projects for assigned regions/projects
5. Proofreading and data checking research reports to ensure deliverables are error-free
6. Collect industry information and consolidate them into reports and presentations