Relocation consultant (part time, 20 hours per week) - Skopje, Macedonia

POSITION TITLE: Relocation Consultant (part time)

DEPARTMENT NAME: Mobility services

REPORTS TO: Regional Manager Mobility services - Balkan, EE, CA & Azerbaijan

WORK LOCATION: Skopje, Macedonia

POSITION PURPOSE: The Move One Relocation Consultant is the primary point of contact for the assignee during any immigration/destination service.  The responsibilities of the Relocation Consultant include:

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:

Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines;

Verification of answers initial questions and identification of the applicable full procedure;

Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service;

Provide clear guidance on the procedure, requirements, time lines, and documents required for the process with indication who provides documents, what format and specific requirements for documents;

Discussing and confirming service needs, interests and requirements with the Assignee and establishing the “Service Key”;

Work with real estate agents as and when appropriate to ensure the properties selected meet the budget and requirements of the Assignee and that appointments run to schedule;

Ensure knowledge of any client specific policies and service requirements. Completing any client forms related to the service;

Act as a subject matter expert in terms of local area in respect of housing, schooling, recreational and leisure amenities etc.;

Maintaining consistent contact with the assignee, customer and HR Manager throughout the service;

Recording vital service related information in V3 daily by completing comments, statuses, time-tracker, costs other fields;

Uploading service related documents to V3 including permits copies, passports, corporate documents, and all other documents received for application processing;

Uploading service related documents to V3 including corporate documents, property offers, itineraries, lease agreements, termination notices, HOP documents, and all other documents received;

Preparing all necessary applications, forms and submission at the appropriate authorities to obtain permits or other documents related to foreign worker's legal stay in their location;

Providing clear and timely updates and service reports to any Move One clients for whom they are providing services;

Tracking upcoming expiration dates in V3 and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;

Immediately notifying their local Lead Consultant and/or their Regional Coordinator of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in V3 and placing the service alert;

Maintaining regular communications with the local immigration/labor authorities and remaining up to date on the immigration and labor regulations related to foreigners in their location; Reading regularly press and orders with information connected with immigration procedures. Updating manager on any changes in the related law;

Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications; Updating manager / Coordinator on any changes related;

Completing any client forms related to the service;

Assisting their Lead Consultant, Operations Manager, or Regional Coordinator with any surveys or requests for immigration related information for their destination;

Work effectively as a team contributor on all assignments;

Interact professionally with other employees, customers and suppliers;

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;

Perform quality work within deadlines with or without direct supervision;

Other duties as assigned.