AFR Customer & Ops Specialist

AFR Customer & Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

 DHL Global Forwarding has an opening for an AFR Customer & Ops Specialist in Morocco. You will help to plan and execute import/export shipments and to ensure that its operations run efficiently through application of ocean freight process. efficiently manage operational exchange with sales team for achievement of desired customer satisfaction. Manage team’s ops efficiently and exchange with Sales team for achievement of desired customer satisfaction. To manage team initiatives.

Join us in connecting people and improving lives!

In this AFR Customer & Ops Specialist  position :

• You will manage effectively direct reports, proactively giving feedback for a better performance – proactively engaged in escalations.
• You will receive booking & confirm Pick up instruction with customer,
• Send local SOP to all new customers for their easy guide.
• You will send pre-alert (pre-arrival notice) to customer.
• Politely and proactively, you will have to update customer with status of shipment, keep both overseas and customers informed about any delay or unusual situation occurred for their shipments at the first priority.
• You will make sure that all the shipping instruction clearly registered on the checklist/tracker for operation and documentation’s guideline.
• You will also ensure that the team is sending pre-alert to related party strictly according to the SOP.
• You will have to make sure the team is tracking shipment till POD.
• You will keep your direct manager informed on any unusual situation and trouble case occurred for daily operation.
• You will act as back up for either direct manager or operation during their absence and annual leave.
• You will provide report/s of customer’s data and information under the instructions of the individual salesperson.
• You will give timely feedback to individual salesperson once any shipment discrepancy including non-payment issues has been detected.
• You will make sure team register all OI and CCM Abd analyze discrepancy and work on corrective action.
• You will make sure team, collect, and verify all commercial and shipping documents from customer.

Now, here’s what we need from you.

• Bachelor’s degree in logistics
• Excellent cooperation and teamwork capacity
• Experience in a similar area at least 5 years
• Focuses on identifying and meeting customer needs.
• Acts to establish a successful long-term business partnership with internal and external customers.
• Excellent communicator in English and French, both written and verbal.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

 AFR Customer & Ops Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

 DHL Global Forwarding has an opening for an AFR Customer & Ops Specialist. You will help to plan and execute import/export shipments and to ensure that its operations run efficiently through application of ocean freight process. efficiently manage operational exchange with sales team for achievement of desired customer satisfaction. Manage team’s ops efficiently and exchange with Sales team for achievement of desired customer satisfaction. To manage team initiatives.

Join us in connecting people and improving lives!

In this AFR Customer & Ops Specialist position :

• You will manage effectively direct reports, proactively giving feedback for a better performance – proactively engaged in escalations.
• You will receive booking & confirm Pick up instruction with customer,
• Send local SOP to all new customers for their easy guide.
• You will send pre-alert (pre-arrival notice) to customer.
• Politely and proactively, you will have to update customer with status of shipment, keep both overseas and customers informed about any delay or unusual situation occurred for their shipments at the first priority.
• You will make sure that all the shipping instruction clearly registered on the checklist/tracker for operation and documentation’s guideline.
• You will also ensure that the team is sending pre-alert to related party strictly according to the SOP.
• You will have to make sure the team is tracking shipment till POD.
• You will keep your direct manager informed on any unusual situation and trouble case occurred for daily operation.
• You will act as back up for either direct manager or operation during their absence and annual leave.
• You will provide report/s of customer’s data and information under the instructions of the individual salesperson.
• You will give timely feedback to individual salesperson once any shipment discrepancy including non-payment issues has been detected.
• You will make sure team register all OI and CCM Abd analyze discrepancy and work on corrective action.
• You will make sure team, collect, and verify all commercial and shipping documents from customer.

Now, here’s what we need from you.

• Bachelor’s degree in logistics
• Excellent cooperation and teamwork capacity
• Experience in a similar area at least 5 years
• Focuses on identifying and meeting customer needs.
• Acts to establish a successful long-term business partnership with internal and external customers.
• Excellent communicator in English and French, both written and verbal.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.