APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network as well as serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers and integrating with a wide variety of local port authorities, customs and government bodies across our global network of transshipment, import and export gateway terminals.
In support of the broader Maersk strategy, we are accelerating the transformation of our business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator
As a Business Process Expert, you’ll play a vital part in our success. The objective of this role is to own the End-to-End process landscape but the FPO holds accountability - and corresponding mandate – for the performance of the functional processes. The BPE works within the FPO mandate and holds responsibility for L3-L5 processes. Is an expert on the processes and on the system features/functionalities supporting the process execution.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate and inspiring, while supporting each other.
We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to find opportunities to unfold your potential. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
*Key Responsibilities:
PROCESSES & STANDARDIZATION*
Accountable for specific L4s/SOPs including overall process design ownership down to a L5 level Maintain an up-to-date SOPs for the L4s along with inputs and outputs and metrics to define operational success. Along with the team of FPO(s) who is responsible for the overall L2 processes; Maintain an overall user journey and customer journey for the End to End L3 process and related L4s SOPs. Accountable for standardization and automation of the execution steps. Along with all the peer BPEs, responsible in ensuring that as APMT we achieve the standardization goals Suggest enhancements on Business Policies to enable high degree of standardization to the process landscape
PERFORMANCE MANAGEMENT & COMPLIANCE
Continuously follow up on operational metrics that measures the success of the respective process outcomes and tracking performance. Where applicable perform process confirmation to verify. Take proper actions and follow up with FPO/Key Users where applicable. Support BPO and FPOs to ensure that control measures are established such that processes are deemed ‘well defined’, ‘repeatable’, ‘consistent’ with no high impact audit findings from internal or external auditors. All audit findings are progressed and closed to completion within timelines Identify local exceptions to standards and make sure local organisation obtain and document formal sign off by the relevant FPO and BPO. The BPE should maintain a repository of sign off exceptions. Responsible for reviewing and gathering an oversight of Process Confirmations performed and do reviews where needed. Drive communities to share learnings, understandings and enhance overall business skills and compliance
CHANGE MANAGEMENT
Act as 'first line of defense' to validate and review change requests from frontline organization Work closely with the business to identify opportunities to improve processes and reducing waste from existing process landscape. Engages the minds and hearts of process users to contribute to improvements through Kaizens & Process Confirmations and feedback to BPOs and FPOs Responsible to implement or support implementation of changes to process or systems Responsible for a Key User community/network to where eg. questions about process and systems improvements are discussed Own the performance and applicability of training material and train Key Users/support terminals on transition and change management
SCOPE
Scope: Regionally with frequent travels
Location: Tangier
Who are we looking for:
Minimum 3 years’ experience as a super user in your functional area of expertise, preferable within at least 2 companies Expert understanding of the execution of an L3-L5 process at process, data and system level Excellent stakeholder management and collaboration skills Level headed and effective at change management, capable of pushing back when appropriate and face resistance in a calm and respectful manner Self-motivator, who is comfortable working remotely Good English written and verbal communication, presentation and facilitation skills Seen as informal authorities by the rest of the organization for an L3-L5 process
Success in this role will require the ability to find approaches to development that work at scale, across geographic boundaries, and while generating commitment through influence rather than formal authority
If you have been reading so far, we’re glad to see you are interested!
Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
Additional info
Ref. R99025 At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace. APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!
