Delivery Manager

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).

Responsibilities:

• Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team 
• Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)
• Determine the priority of project backlog items to deliver the maximum outcome
• Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations
• Serve as primary contact for customer technical inquiries and concerns
• Perform customer negotiations for delivery milestones
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Develop process improvements to achieve effectiveness and time-saving
• Manage a delivery team to ensure timely and accurate customer deliveries
• Perform resource allocations and workload assignments according to delivery requirements
• Evaluate the performance of team members and determine training needs
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Evaluate progress at each iteration - make sure that the development delivers the expected outcomes
• Providing accurate and regular reports to the management on the performance of the service delivery
• Report delivery status to customers and organize delivery of all required documentation
• Prepare recommendations for business decisions that need to be made to meet customer expectations

Requirements:

• Upper-intermediate level of English and French, both speaking and writing
• 4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
• Working experience with Jira, Confluence, MS Project
• Multitasking, the ability to work on several projects simultaneously
• Experience in the process set up inside the Scrum team
• Experience in personas writing
• Experience in working with SaaS applications
• Experiences with modeling notation (bpmn, uml)
• Strong organizational, negotiation, and conflict-resolution skills
• Product development mindset