Front Office Manager

Front Office Manager

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Marrakech, Morocco Rooms Division 2535 Amanjena

Job Description

POSITION OVERVIEW
The Front Office Manager holds a key leadership position, overseeing all front office operations (concierge, bellman, activities, drivers and reception) and ensuring exceptional guest service.

RESPONSIBILITIES

Supporting, on the job training, and supervising the front office team Ensuring that all guest-related tasks are handled accurately and on time to improve guests' experience Handling guest complaints and special requests Scheduling the Front Office planning Maintaining an orderly appearance throughout the reception area Monitoring stock and ordering office supplies, including stationery and information leaflets Preparing monthly management reports on guest feedback Works withing the allocated budget for Front of House Updating files and records Enforcing all cash-handling, checking, and credit procedures Performing other related duties as assigned by EAM Reviews and completes credit limit report daily basis Monitors high balance guest and takes appropriate actions Ensures implementation of all Amanjena policies and house rules Ensures that members of FO are, at all times, attentive, friendly, helpful and courteous to all guests, managers and team members Reviews daily FO work and activity report generated by Nigh Audit. Reviews FO log book and guest feedback on daily basis. Maintains working relationship and communicates with all departments Verifies that accurate room status information is mainted and properly communicated Reviews and drive SOP of FO. Driving quality and standards of Amanjena

QUALIFICATIONS

Proven working experience as Front Office Manager Strong organizational and people management skills Excellent communication skills Proficiency in English and French, multilingualism will be considered an asset Operational knowledge of Opera and Micros property management and point of sale systems Ability to work flexible hours * Hotel Management degree