Manager, Road

Job Req Number:  77822
Time Type: Full Time

Job Purpose  

To manage the day-to-day operation of Overland & Haulage and the Company’s fleet; to provide customer service support to external and internal customers.

Key Roles and Responsibilities

Leadership

• Implements the Distribution Strategy as is established and communicated by the Operation Manager
• Ensures adherence and compliance of established work processes and quality standards.
• Monitors KPIs, revenue targets and operating budgets
• Monitors procurement, asset inventory and budgets
• Develops Clients’ SLAs
• Monitors progress against targets, analyze performance and provides reports with recommendations to implement changes where required
• Monitors and analyzes competitors’ activity through market intelligence activities
• Demonstrates leadership through maintaining a positive attitude that promotes teamwork, shared goals and values, motivation and staff development

Day -to-day Overland & Haulage Operation

• Manages the day-to-day operation including but not limited to: overland scheduling, staff shift roster, distribution of tasks, handling of non-conformances and troubleshooting
• Drives cost saving without compromising with established levels of customer service

Customer Relationship

• Maintains data base of customer / customer details and actively seeks to add new clients
• Establishes and maintains professional relationships with key customers, industry sector affiliates and
• local government authorities
• Establishes and maintains professional relationships with third party contractors for outsourcing transfers.

Fleet Management

• Manages Fleet procurement, asset inventory, KPI objectives, revenue targets and operating budgets to ensure fleet’s efficiency and profitability
• Manages all contractual Fleet conformances in addition to operational compliances with all legislative and regulatory requirements
• Track Fleet operations progress against targets, analysis of performance and reports provision with recommendations for changes
• Implements fleet quality and safety improvement programs as designed by the Operation Manager
• Monitors all preventative maintenance, corrective maintenance, accident repair and running repairs in order to ensure high level of accuracy and quality of the fleet
• Ensures that accurate inventory records of all parts, tyres and consumables are being maintained
• Maintains a healthy relationship with customers by meeting operational teams consistently to acquire feedback and share operational updates.

Ownership and Accountability

• Actively takes ownership of all Overland & Haulage aspects of customer shipment requirements, from receiving booking requests to invoicing

• Works pro-actively with internal and external customers and suppliers to provide complete Overland & Haulage solutions
• Ensures HSE and Quality standards are maintained across each operation
• Ensures vehicle maintenance checks are in place and maintenance is being tracked, done and recorded in an organized, timely and ethical manner
• Ensures to have complete control over the day-to-day operations providing support to Drivers, Distribution Assistants and liaising with customers (internal & external) as and when required

Internal Interaction

• Liaises with Overland & Haulage Operations and Warehouse Operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs
• Continuously measures and controls warehouse, Overland & Haulage and documentation activities to ensure that timelines and service levels are met
• Maintains good business relationships with warehouse operations team (Manager, CSR, Supervisor,etc.) by meeting them consistently to acquire feedback and share operational updates.

Reporting

• Prepares necessary inbound & outbound status reports, billing and any other reports as required

Billing

• Ensures that all cost information are available for billing within monthly timelines
• Ensures that all billed out are filed within the month closing

Others

• Elevates potential issues and opportunities for improvement to his Line Manager
• Supports decisions made by customer service management and conveys to the team in a positive manner
• Identifies and escalates consistent or recurring problems with the systems‘ functionality
• Any other related duties/projects assigned by the Line Manager from time to time in order to meet business needs.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.