Operations Director - Project Management

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential of every project.

The project:

A mixed-use development in Oman, comprising 19 of neighbourhoods over 1,480 hectares of undeveloped land in a suburb of greater Muscat. It will comprise of mainly residential, retail areas and large areas of public realm.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

Safety first - Going home safe and well.
Client focus - Deliver on our promise.
Integrity - Always do the right thing.
Create opportunity - For our people to excel.

You’ll be responsible for:

• Leads the delivery of key assignments and oversees the implementation of Major Project (or account) strategies, providing strategic direction and monitoring delivery aligned with overall vision and objectives.

  
  

• Promotes Mace's value of Safety First, exhibiting visible safety behaviours, sharing lessons learned and using safety moments, safety tours and Mace's HSW framework.

  
  

• Supports the safety and wellbeing of all Mace staff.

  
  

• Responsible for determining and assembling project team resources, including required external specialist appointments and the recruitment of new staff.

  
  

• Responsible for improving performance from the bid baseline by optimizing multi-disciplinary resources, monitors, reviews and evaluates activities, systems and methodologies as well as cross-selling.

  
  

• Conversion of clients vision into a deliverable plan that includes and exploits the full benefits of Construction to Production (C2P), Net Zero Carbon, and Digital & Data innovation.

  
  

• Relationship owner and primary contact for Mace executive team engagement.

  
  

• Responsible for ensuring efficient governance to support project activities within the business, gains organisational support and commitment, ensuring the achievement of strategic priorities.

  
  

• Key client relationship management, interfaces, and supporting communication.

  
  

• Responsible for CRM across the account (including multiple geographies) with live prospects and leads.

  
  

• Accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards.

  
  

• Accountable for full service excellence/service quality.

  
  

• Establishes/influences the correct Build Strategy and C2P plan for procurement and execution.

  
  

• Creates and nurtures a high-performing and inclusive team environment that encourages contribution, recognition and inclusion.

  
  

• Engenders, promotes and influences quality and Service Excellence in all conversations and project interactions.

  
  

• Ensures the project or programme or works is operating an effective risk management strategy with appropriate management actions and risk treatments established.

  
  

• Responsible for conveying and connecting the wider business strategy to the project team and promoting the associated initiatives.

  
  

• Leads key internal and external project review/reporting meetings.

  
  

• Actively networks and utilises the full depth and knowledge of the Mace Group and Centres of Excellence to support the project delivery.

  
  

• Actively promotes knowledge share and resource share with others and supports their team in growing their network.

  
  

• Ensures operations are fiscally and ethically viable, influencing the achievement of business objectives and meeting organisational and legislative compliance obligations.

  
  

• Builds and maintains internal and external relationships (e.g. clients, contractors, consultancies and other stakeholders) to foster growth and increase networks.

  
  

• Regionally recognised expert in specialised stream, directly influences long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.

  
  

• Decisions have considerable financial, commercial or reputational risk.

  
  

• Typically, a formal member of the (Sector) senior leadership team.

  
  

• Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

  
  

You’ll need to have:

• Extensive experience in Infrastructure on large-scale projects of city scale or similar.

  
  

• Managing multiple consultants and contractors. 

  
  

• A degree qualifications degree Civil or MEP related.

  
  

You’ll also have:

• Membership of RICS, CIOB, APM, ICE or equivalent demonstrable professional or personal development.  

  
  

• Extensive experience in the successful delivery phase of projects and programmes in the infrastructure sector.

  
  

• Deep property or infrastructure project management expertise.  

  
  

• Strong commercial and financial acumen.  

  
  

• Leadership and management experience of large, diverse teams.  

  
  

• Experience of managing relationships with key senior stakeholders.  

  
  

• Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

  
  

• Experience of leading a team.

  
  

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

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