Assistant Manager Aftersales Services- Lahore

We are looking for a Assistant Manager Aftersales Services with excellent communication, negotiation skills and responsible for managing all aftersales service activities, Customer follow-up, education & training of trade to manage efficient functioning to satisfy the customers.

1. Develop, implement, and improve the claim settlement procedure in the respective zone.
2. Execution of Aftersales service activities and monitoring the progress according to plan.
3. Monitor Warranty failure issues, initiate corrective measures, and formulate a strategy to achieve the target.
4. Oversee the day-to-day operations of the after-sales services team, ensuring efficient and timely resolution of customer issues and claims.
5. Training & Education of the aftersales team, Dealers, and Retailers enabling them to understand the importance of FIFO implementation, shelf management of batteries, understanding of charging/boosting methods, and diagnosing the causes of service failure batteries.
6. Update and maintain all records of claim reports, analysis reports, communication, and customer complaints.
7. Monitor key performance indicators (KPIs) to evaluate the effectiveness of after-sales processes and implement improvements as needed.
8. Act as a point of escalation for complex customer issues, ensuring swift and satisfactory resolution.
9. Conduct market analysis to identify trends, customer preferences, and potential areas for improvement in after-sales services.

• BE /B-Tech Hons (Electrical- Mechanical) - MBA Marketing is preferable.

  
  

• 4~5 years.

  
  
• Strong communication and presentation skills.
  
• Good ability to train people.