Customer Service Representative - Inbound - Urdu/English

Established in 2016, SEPTEM SYSTEMS is a technology, consultancy and services firm with a focal point of helping and assisting organizations to precedent amidst radical business and technology solutions.

SEPTEM SYSTEMS possesses an upright stature due to the pillars that surround our entire organization with a firm belief directed towards, INVENTING-Continuously leaping off cliffs and growing our wings on the way down.

INNOVATING-a substantial idea executed astonishingly and relayed in a way that is both intuitive and commodiously celebrates the magic of the original concept.

INSPIRING-Stimulating a sense of motivation among people around the globe. We collude with firms to frame and actualize powerful & prosperous business solutions. For organizations getting in touch with us, is equivalent to turning their business dreams and goals into immediate reality through accurate execution.

We have also joined forces with organizations such as UNICEF(United Nations International Children’s Emergency FUND), UNODC(United Nations Office on Drugs and Crime), SNG(Sub National Governance), TPI LUMS(Technology for People Initiative) and OPM(Oxford Policy Management) co-extensively creating an affirmative effect through both Business and Social well being optique.

Here at SEPTEM SYSTEMS, while perpetuating a magnificent service delivery caliber, we acquire an exquisite and penetrating technical skill set, frameworks & adequate practices including Enterprise Software Development, Website Development, Product Development, Digital Marketing and Data Sciences, which is achieved through impactful digital transformation.

Providing result driven business solutions to our clients as well as helping to accelerate their growth is our ultimate end goal.

The Floor Agent attracts potential customers by answering product and service related questions; suggesting information about other products and services our company and clients offer. The target is to ensure excellent service standards and maintain high customer satisfaction.

• To Provide concrete and clear information about the Product to the customers landing on Contact Center.

  
  

• In case of complaint, ensuring that customers issues are resolved swiftly and professionally along with agreed service levels.

  
  

• Maintain a high level of customer satisfaction throughout the process from the 1st call to complete problem resolution. 

  
  

• Must suggest the key points to improve the work and efficiency for the contact center to the Senior.

  
  

• Must follow the grids/ standards/ policies given by the management.

  
  

• Register all the Orders, complaints, queries and suggestions of customers in the System, take complaints when needed and to avoid unnecessary complaint logging.

  
  

• Must provide First Call Resolution by taking ownership of the complaint/ information and extending the support if required.

  
  

• A CSR must update him/herself regarding the products/ policies, to be provided by the clients.

  
  

• Must participate in the huddles, also necessary to attend any training session/ refresher course being conducted by the Management.

  
  

• Academic & Professional Qualifications: Bachelor Degree

  
  

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  
  
• Strong technical understanding of CRMs
• You will be required to receive an incoming call from customers and place their orders in the system and collaborate with clients & customers to ensure smooth delivery of the order
• Etiquettes of Customer handling, basic computer skills, Customer Service oriented, clear and concise communication skills (Fluent English will be preferred)
• Focus on quality and attention to detail.
• Manage large amounts of incoming calls.
• Shifts: Evening & Night

• Working Conditions: Can be exposed to high volume of calls requiring quick actions.

  
  

- Subsidised Lunch

- Games

- Septem Recreational Club

- Company Treats

- Bonuses on KPI Achievements