Investiagtions Process Re-engineering Manager GSC

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofInvestiagtions Process Re-engineering Manager GSC.

Principal Accountabilities: 

• Drive and deliver process optimization, bringing tangible benefits to Investigations through data analytics, process analysis and innovative thinking.
• Provide an objective, independent view on Investigations processes, documenting current state and identifying areas of inefficiency.
• Own and guide stakeholders through the process mapping, design and reengineering exercises, incorporating SME knowledge to develop clear and realistic areas for improvement.
• Work within a Value Stream structure, supporting the Head of Optimisation in quarterly planning and delivering sprint activity that supports the Value Stream outcomes.
• Execute responsibilities with an Agile and Lean mindset, focused on efficient delivery of value and continuous improvement.
• The jobholder will continually assess operational risk associated with the optimisation strategy and inherent in optimisation activities, taking account of changing financial crime threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology in accordance with the operational risk framework.   
• The jobholder will ensure that fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• Maintain HSBC internal controls, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• To assist in the discharge of accountabilities set out in the Legal & Compliance FIM by proactively assisting Compliance Managers in their responsibilities to assist management in identifying and containing compliance risk, monitoring, reporting and certification, fostering a compliance culture and optimising relations with regulators.
• The Investigations Optimisation Team is a new team and whilst the remit and objectives are clear, there is no Investigations specific optimisation strategy, nor is there a clear centralised view of what optimisation teams/activities exist across Investigations.
• The Investigations Optimisation Team is Sub-Value Stream in the newly implemented FC Detection & Investigations Value Stream, bringing a fresh structure and way of working that will need to be adopted.
• Investigations is an extremely diverse and geographically spread team, working to inconsistent laws and regulations in varying jurisdictions. These differences must be understood and carefully managed whilst implementing global optimisation.
• Investigations manages significant financial crime risk and optimisation often presents short term operational challenges, which will need to be managed through strong stakeholder engagement and leverage of the existing operational framework.