Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
User support tickets
Identify and gather requirements from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Monitor user adoption
User training and creating training materials.
A proactive attitude to platform enhancements
A desire to implement best practice solutions
Available and responsive to questions
Excellent relationship-building skills and ability to liaise with stakeholders at all levels
Gathering requirements and proposing technical solutions
Training users and creating training materials
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
Qualifications and Background
Required:
Salesforce product knowledge, hands-on administration experience with [Sales Cloud , service cloud, marketing cloud.
Experience - 1 to 2 years
Location - Dubai
Budget - 3 to 4k / Max 5K
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