Clinical Nurse Leader (Homecare and Case Management) "Job Details"
Job Description
JOB SUMMARY
The Clinical Nurse Leader demonstrates clinical expertise, strong leadership and collaborative skills in interactions with staff and members of the healthcare team. The Clinical Nurse Leader supports the Clinical Nurse Manager in leading, precepting and mentoring the nursing and midwifery staff as clinical expert in a unit/service. The Clinical Nurse Leader is a key member of the inter professional team and ensures that standards for nursing and midwifery care are adhered to at unit/service level while working within an assigned shift. The incumbent is accountable for shift coordination, patient flow, patient experience and resource allocation. The incumbent demonstrates problem solving, conflict management and service recovery skills to serve as a role model and change agent. The Clinical Nurse Leader is professionally accountable to the Chief Nursing Officer.
QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA
Education: ESSENTIAL:
Bachelor Degree in Nursing (4 years) or Diploma in Nursing (3 years after graduation from high school (12 years) Registered Nurse
PREFERRED:Master’s Degree in Nursing
Experience:
ESSENTIAL:
4+ years of recent clinical nursing experience including 2+ years leadership/supervisory/charge experience in specialty area
PREFERRED:
Experience in an Academic Medical Center. Demonstrated experience with Clinical Information Systems and Hospital Commissioning Hospital Utilization Management Discharge planning Transitional Care Management Pediatric Complex Case Management Prior Authorization experience
Certification and Licensure:
ESSENTIAL:
Valid professional nursing license in country of origin Meets licensing requirements of the State of Qatar
PREFERRED:
Post graduate specialty certification Certified Case Manager (CCM)
Professional Membership:
PREFERRED: Member of a professional nursing association
Job Specific Skills and Abilities:
ESSENTIAL:
Demonstrated ability to develop effective relationships with internal stakeholders Demonstrated ability to deescalate conflict situations within a unit Excellent communication and interpersonal skills Effective problem solving skills Proficiency with Microsoft Office suite Fluency in written and spoken English
PREFERRED:
Demonstrated ability to teach, assess and develop educational materials for staff and patients Arabic speaking and/or bilingual in other languages Demonstrated team building and leadership skills.
Population: Neonate, infant, toddler, pre-school age, school age, adolescent, young adults
KEY ROLE ACCOUNTABILITIES:
Leadership/People Management
Makes day to day decisions regarding unit operations that impact safety, quality and efficiency in the provision of patient care. Participates in the role of supervisor for assigned employees, contributing to the employee performance appraisal cycle, and objectively assists with action plans arising from appraisals as necessary. Supports the selection, development and retention of all staff. Role models’ professional behaviors and appearance in line with Sidra policies, procedures, and Sidra Values. Promotes a quality learning environment for students, interns and nurse residents, and is actively involved in teaching and developing staff. Role-models patient experience principles, provides service recovery, and identifies opportunities to improve the patient experience. Collaborates with leadership in the response and resolution of patient and family feedback, and leads on initiatives to enhance and optimize the patient and family experience.
Professionalism and Ethical Practice
Practices within the DHP Scope of Practice according to licensure within the State of Qatar. Independently maintains licensure and regulatory requirements (e.g., life support certifications and CPD requirements). Demonstrates accountability for own professional judgement, actions and outcomes of care. Displays sound analytical and critical thinking ability in complex and rapidly changing situations. Assumes responsibility for the delegation of aspects of care delivery. Assumes responsibility for own professional development throughout lifelong learning to ensure competency and performance improvement. Role models’ professional behaviors and appearance that promote a positive image Sidra nursing.
Patient and Family Centered Care
Delivers nursing care to patients and rounds to support delivery of patient care. Prioritizes high and low risk patients based on patient centered assessment and plan of care. Coordinates complex patient care needs in collaboration with other health care team members. Facilitates patient flow and coordinates patient’s activities and communication during shift. Communicates effectively and clearly with patients and families including the use of approved tools such as SBAR. Supports effective discharge and follow up planning in collaboration with families. Supports and promotes the evaluation of learning needs patients and families and facilitates patient and family education.
Teamwork and Collaboration
Provides shift supervision and guidance to staff in collaboration with Clinical Nurse Manager, Clinical Nurse Educator and clinical nurse facilitator. Coordinates with Clinical Site Management Team on patient bed assignments. Facilitates patient flow and coordinates patient’s activities and communication during shift. Acts as a resource for staff/team members offering guidance and support, and providing accurate and timely feedback when necessary. Actively monitors nursing/midwifery workload and patient acuity within the unit to ensure optimum patient safety. Coordinates daily administrative and clinical duties including schedules, nursing/midwifery assignments and patient care.
Evidence Based Practice
Adheres to and promotes dissemination, use, monitoring and review of Sidra’s Nursing and Midwifery Standards of Practice. Demonstrates clinical competency by delivering evidence-based care. Provides education and is actively involved in the competency management of staff. Monitors staff practice for adherence to policy, procedures, guidelines and standards in collaboration with the unit manager. Challenges the delivery of care which is not evidence based and supports remediation appropriately. Actively encourages, participates and/or leads in unit-based simulation activities.
Quality Improvement
Identifies patient care issues and/or ways to improve and positively impact on the quality of care and patient outcomes. Works with others to affect change and produce positive outcomes through sharing of knowledge and information. Contributes to the achievement of effective utilization of resources. Facilitates and leads quality and performance improvement activities to ensure organization, service and unit KPI’s are achieved. Identifies cost efficiencies and/or leads initiatives to reduce cost. Participates in, promotes and facilitates unit based Shared Leadership initiatives. Contributes to the audit process and the submission of administrative documentation relating to Nursing and Midwifery key performance indicators. Actively participates/leads in activities related to organization accreditation including MOPH, JCI, Magnet and others as required.
Safety
Ensures safe and high-quality patient care during shift through appropriate and equitable allocation of work based on patient acuity and skill mix. Leads on identifying safety issues in their area of work, resolving and/or escalating appropriately. Ensures reporting of and leads in the investigating of incidents and near misses using the organizational error reporting system.* Oversees and monitors appropriate delegation of
