Job Summary
The Clinical Nurse Manager has 24-hour operational accountability for a specific unit/service. As a key member of the multi-disciplinary team, the Clinical Nurse Manager ensures that standards for nursing care are adhered to at unit level. The Clinical Nurse Manager is fully responsible for the unit budget, patient experience and outcomes, staff performance and development. The Clinical Nurse Manager is professionally accountable to the Chief Nursing Officer.
Key Role Accountabilities
Leadership/People Management
- Leads and manages the selection, development and retention of all staff within the unit
- Leads and manages ongoing activities relating to individual performance appraisals, competency validation, development plans and professional goals for unit staff members.
- Sets and monitors performance standards against patient outcomes
- Promotes positive relationships and teamwork by fostering a healthy work environment consistent with Sidra Values
- Provides leadership and direction to the Nursing team to enable the achievement of performance targets that impact safety, quality and efficiency in the provision of patient care.
- Promotes and ensures a quality learning environment for new starters, students, interns and nurse residents, and is actively involved in teaching and developing staff.
- Contributes to the attainment of strategic Nursing objectives by facilitating and embedding these at a unit level.
Professional and Ethical Practice
- Is accountable for ensuring that all Nursing staff practice on the unit, including their own, adheres to the DHP Scope of Practice according to licensure within the State of Qatar
- Independently maintains licensure and regulatory requirements (e.g., life support certifications and CPD requirements) as required in their role
- Ensures the nursing staff on the unit are independently maintaining licensure and regulatory requirements (e.g. life support certifications and CPD requirements) as required in their role
- Ensures that patient care is delivered in accordance with established standards of nursing care, accreditation, policies, guidelines and protocols of Sidra and the State of Qatar
- Serves as a professional role model and works alongside the staff in clinical areas to champion good practice and identify development needs
- Ensures clinical practitioner competence and professional nursing credibility.
Patient and Family Centered Care
- Drives and actions the total patient experience and journey through collaborative working and effective communications with all members of the multi-disciplinary team throughout the hospital
- Ensures effective use for resource allocation that meets patient population needs.
- Ensures staffing ratios and patient assignments are reflective of patient census, acuity, skill mix, and capabilities of staff
- Ensures the team communicates effectively and clearly with patients and families and includes the use of approved tools such as SBAR.
- Ensures nursing staff support effective discharge and follow up planning in collaboration with families.
Teamwork and Collaboration
- Leads, plans, implements and evaluates the operational care delivery at a unit level.
- Motivates the team to grow and develop by role modelling professional behavior and coaching and mentoring staff
- Provides a visible, accessible and authoritative presence in the clinical setting from whom patients and families can seek assistance, advice and support
- Partners with clinical educators in planning, implementation and evaluation of patient and staff education requirements
- Demonstrates negotiation and diplomacy skills and partnership working with internal and external stakeholders
- Promotes and facilitates unit based and organizational Shared Leadership initiatives
Evidence Based practice/Research
- Adheres to and evaluates the dissemination, use, monitoring and review of Sidra’s Nursing and Midwifery Standards of Practice.
- Demonstrates clinical competency by ensuring the delivery of evidence-based care at unit level
- Achieves goals and objectives by embracing evidence and research to support transformational change
- Promotes the advancement of nursing research at a unit level
- Participates and supports research activities and interprets information from the research and utilizes research findings in the development of standards
Quality Improvement
- Leads and participates in organization-wide performance improvement activities and committees as assigned.
- Establishes and analyzes areas of improvement through data to prepare necessary reports.
- Develops a culture that improves quality, and takes appropriate action when required to ensure that quality is maintained across the nursing team
- Develops, revises and initiates unit procedures as required.
- Monitors and analyzes performance data to ensure that unit KPIs are achieved; identifies opportunities for improvement and implements solutions.
- Leads and participates in audits as appropriate to the role
- Responsible for the development and implementation of operational plans and strategies designed to achieve targets and objectives
Safety
- Ensures compliance with Health and Safety policies ensuring safe working practices
- Fosters a culture of safety and ensures a robust culture of incident reporting for the protection of patients, families and staff
- Ensures any identified safety issues are remediated and learning from incidents is shared and acted upon
- Ensures all operational duties are conducted in line with policy, procedures and guidelines
- Conducts unit-based risk assessments and day to day management of risk
- Participates in root cause analyses as required
- Leads, maintains and promotes regulatory readiness at the unit level, including JCI and MOPH activities
- Delegates appropriately and ensures all nursing staff are proficient and competent in their roles
Informatics
- Promotes exemplary documentation practices in the unit by reviewing patient EMR for accuracy and appropriateness of nursing documentation and standards of practice as required
- Effectively utilizes data to make decisions, drive quality improvement initiatives and improve patient outcomes at the unit level.
Finance and Budgetary Control
- Assumes financial responsibility through budget management for the unit to ensure that patient services are provided in a timely, efficient and effective manner. Balances financial responsibility against safe patient care.
- Actively seeks opportunities for cost efficiency to maximize cost throughput
- Makes decisions on budget planning, clinical operation, and resource allocation at a unit level
General
- Deputizes for the director or any other unit manager as necessary
- Participates in on – call duties as required
- Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies.
- Adheres to and promotes Sidra’s Values.
This job description forms the basis of the requirements for the role. The incumbent may be required to undertake specific assigned tasks relevant to their area of work and are additionally required to demonstrate competencies specific to the post as outlined in the Job Description Addendum.
In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.
Qualifications, Experience and Skills – Selection Criteria
ESSENTIAL PREFERRED Education
Bachelor Degree in Nursing (4 years)
or
Diploma in Nursing (3 years after post high school (12 years))
And
Registered Nurse
Master’s degree in Nursing or health related field, or Masters in Business Administration
Post graduate specialty qualification/certification
Experience 7+ years of clinical experience including 5+ progressive management experience within the relevant specialty area in an acute care hospital setting
Experience in an Academic Medical Center
Demonstrated experience with clinical Information systems
Hospital Commissioning
Previous accreditation experience
Evidence of publications / presentations in the past 5 years
Certification and Licensure
Valid professional nursing license in country of origin
Meets licensing requirements of the State of Qatar
Professional Membership Member of a professional nursing association
Job Specific Skills and Abilities
Proactive approach to planning
Demonstrated ability to cope with rapid and sustained change, competing demands and tight deadlines
Demonstrated ability to develop and maintain effective relationships with a range of stakeholders internally and externally
Effective communication and presentation skills and demonstrated ability to present to large audiences.
Empowering and enabling leadership style
Effective coordination of resources
Proficiency with Microsoft Office suite
Fluency in written and spoken English
Arabic speaking and/or bilingual in other languages
Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.” – H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.
