Job Description
Job Roles and Responsibilities
- Answering telephone calls in a timely manner and providing helpful accurate information to callers.
- Demonstrate high level of empathy during interactions with the caller.
- Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
- Keeping database up to date
- Ensure adherence to company policies, procedures and practices.
- Providing good customer service to callers by always demonstrating showing positive behavior.
- Attend training courses relevant to the role and implement the training as appropriate.
- Establishing and maintaining effective working relationships
- Communicating effectively verbally and in writing in both Arabic and English.
- Work as a team with other colleagues to carry out work smoothly.
- To understand the need for and maintain strict confidentiality at all times
- Gauge client requirements to offer the perfect solution through fruitful interaction.
- Cater to client queries by providing accurate data using appropriate communication channels.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Key Interactions
- Customers
- Team Leaders
- Support Team
- HR
- IT Team
Skills
Skill & Experience
- Bilingual - Arabic and English is Must
- Excellent written and verbal communication
- Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
- Solution-focused and High problem-solving skills
- Excellent time management and self-organizing
- Good typing speed
- Experience with usage of MS Windows and MS office and related tools
Educational Qualification
Behavioral Skill
- Highly Empathetic
- Ability to work under pressure
- Flexible hours
- Patient, Motivated self-starter
- Excellent communication with the team
- Presentation and negotiation talent
- Displays a positive professional outlook and behavior
Job Details
- Job Location
- Doha Qatar
- Company Industry
- IT Services
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
