Job Description
Key Roles & ResponsibilitiesCustomer Service•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution•Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight•Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report•Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.•Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer's requirements•Ensure a high level of customer satisfaction and maintain a closed contact with all customersOperations•Upload incoming shipments details into Warehouse Management System (WMS)•Provide to Assistant Manager weekly inbound and outbound volume reports by customer•Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders•Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customer's queries•Maintain records of interactions/shipments with the customers in an orderly manner•Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken•Refer unresolved customer grievances or special requests to designated departments for further investigation•Assist A/R collections and support team members when neededOther•Perform other job-related duties as assigned Education & Professional Qualification: -Diploma in a relevant fieldProfessional Experience: -2-3 years of experience in customer service role-Previous experience in the logistics industry is a preferredGeographic Experience: -Middle East/GCC ExperienceComputer Skills: -Working knowledge of Office and web applications-Experience in using modern WMS systems including barcoding, Master data, RF, etc..Language Skills: -Fluent in English - both written and spoken-Other languages is a plusMarket/Industry/Functional Knowledge: -Strong knowledge of the GCC logistics market-Strong knowledge of local and regional customs procedure and legislation-Understand and be able to exploit customer opportunities within and outside of Qatar
Job Details
- Job Location
- Qatar
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
