About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
Join our Team
- Work on a team that is built on mutual respect, collaboration, excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
Four Seasons Hotel Doha:-
Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.
Our Team:-
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Who We Look For:
We are seeking a highly skilled and experienced Reservation Manager to join our dynamic team. The Reservation / Reception Manager will be responsible for overseeing all aspects of the restaurant reservation operations, ensuring seamless coordination between front-of-house and back-of-house teams, and delivering exceptional customer service.
Job Description:-
Reservation Management:
- Oversee the entire reservation process, including handling incoming reservation requests through various channels (phone, email, online platforms).
- Manage reservation systems and databases to ensure accuracy and efficiency.
- Effectively maximize revenue by managing reservations department on a day to day basis. Strategically manager both short and long term to achieve profitability targets.
- Maximize opportunities for up-selling.
- Coordinate with the front-of-house team to allocate seating and optimize table turnover.
- Monitor reservation trends and adjust staffing levels and seating arrangements accordingly.
- Provide personalized assistance and guidance to customers during the reservation process.
- Address customer inquiries, complaints, and special requests in a prompt and professional manner
- Responsible for thorough communication of all relevant offers, promotions and restrictions to the Reservations Team and all other relevant parties as required.
- Ensure a high level of customer satisfaction by delivering exceptional service at all times.
Team Management:
- Lead and supervise the reservation team, including training, scheduling, and performance management.
- Foster a positive work environment and promote teamwork and collaboration among team members.
- Conduct regular meetings to communicate goals, expectations, and updates to the team.
- Implement strategies to maximize reservation bookings and optimize revenue.
- Monitor reservation trends, analyze data, and generate reports to identify opportunities for growth.
- Collaborate with the marketing and sales teams to develop promotional offers and campaigns to drive reservations.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work closely with Restaurant General Manager and Assistant General Managers as well as captains.
Operational Efficiency:
- Streamline reservation processes and procedures to improve efficiency and productivity.
- Ensure compliance with company policies, procedures, and industry regulations.
- Implement best practices and standards to enhance the overall reservation experience.
Events
- To manage the active conversion of customer enquiries into confirmed sales and contracted business
- To develop future and repeat business contributing to the profitability of the restaurant
- To deliver the brand standards of outstanding customer service, whilst ensuring a clear and effective line of communication is maintained with the operational team
- To ensure effective information gathering and analysis is conducted, in order to identify and maximize on all possible opportunities and minimize any risks
- To interact with other functions to ensure we exceed our customers’, owners’ and shareholders’ expectations
- To maximize revenue opportunities
- To manage the department’s day to day adherence of the selling strategy to yield events space
- To review all forthcoming business, identify gaps and ensure pro-active measures are taken to achieve targets
- To contribute to the setting of the events selling strategy and to guide and develop the Event Planners.
- To ensure pro-active sales activity to develop new business
- To obtain full knowledge of competitors’ products to understand the market place and ensure continued competitiveness
- To develop a sales culture within the department
- To prepare the weekly forecasts for events and be actively involved in the weekly forecasts and quarterly reviews for rooms.
Preferred Qualifications and Skills
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Proven past experiences in a similar role within the F&B industry.
- Strong understanding of reservation systems and booking platforms.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Leadership skills with the ability to motivate and inspire a team.
- Proficiency in MS Office and reservation management software.
- Flexibility to work evenings, weekends, and holidays as needed.
- The ideal candidate will have an outgoing personality and a can-do approach to any task!
Our Offering:-
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
Work Authorization:-
Hotel will apply for the work authorization for a successful candidate.
Learn more about employment with Four Seasons:-
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs
