Restaurant Manager

One of our esteemed client, a premier F&B establishment in Qatar, is seeking a dynamic and experienced Restaurant Manager . The successful candidate will be responsible for upholding impeccable service standards, ensuring utmost customer satisfaction, managing staffing requirements, addressing operational needs, and achieving financial targets.

Responsibilities

• Ensures that the staff deliver the brand promise and always provide exceptional guest service.
• Ensures that the staff provide excellent service to internal customers in other departments.
• Observes employee-guest interactions and coaches staff in guest service skills as necessary.
• Ensures that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily.
• Ensures that the outlet is operated in line with goals to maximizes profitability while delivering on the brand promise.
• Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet.
• Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting.
• Seizes marketing and promotional opportunities to raise awareness and drive outlet revenues.
• Proactively supports the Director of F&B Operations and Client's Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations.
• Manages the outlet, pursuing excellence and quality in all aspects of the operation.
• Coordinates proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise.
• Ensures that the outlet and surrounding area is always kept clean and organized.
• Oversees the preparation and implementation of outlet manpower rosters to effectively meet operational needs.
• Monitors outlet operations, especially during peak business periods, making resourcing adjustments where necessary.
• Supports banqueting and other activities as assigned by the Director of F&B Operations.
• Performs any other duties assigned by the Director of F&B Operations as necessary.
• Encourages and motivates employees, building trust, respect, and cooperation within the team.
• Ensures that a positive and harmonious work environment is maintained within the operation.
• Reviews and approves all HR-related issues ranging from staff personal issues (leaves, loan approvals) to manpower planning.
• Supports the Director of F&B Operations with the recruitment, selection, and orientation of outlet staff.
• Ensures that staff follow all company and local policies, rules, and regulations, including those related to health and safety, security, etc.
• Attends training sessions when required and keeps up to date with industry developments/practices.