Job Requisition ID: 160742
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The primary focus of this role is to support the sales objectives of the company through achieving given sales and NPS targets. This role is responsible for providing first rate service to current and potential customers of Honda.
What you will do:
• Achieve and maintain the company prescribed standard sales policies and procedures
• Achieve or exceed the allocated monthly sales targets
• Achieve or exceed NPS objectives, thereby ensuring maximum customer satisfaction and repeat sales
• Ensure that company procedures are adhered in terms of handling cash and credit customers
• Constantly improve selling techniques & customer handling skills
• Working with the business manager to maximize all sales including insurance, GAP accessories, window tinting, service packages, and paint protection
• Ensure 100% Connect entry (Web, telephone enquiries, prospecting and walk-in) with proper follow up
• Ensure zero overdue before close business hours
• Ensure 100% test-drive offered to all Honda customers with proper documentations and to meet KPIs
• Comply with company guidelines and SOPs and report all incidents to the Showroom Manager
• Ensure all necessary documents have been submitted to the relevant department
• Ensure quality of job to avoid errors/rework and take action on customer concerns (internal/external) to improve operational ease and customer satisfaction
Required skills to be successful
• Excellent communication skills
• Cross-cultural flexibility
• Customer and goal oriented
• Negotiation skills
About the team:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Showroom Manager.
What equips you for the role:
• Strong communication skills
• 2-3 years sales experience (Automotive experience is preferred)
• Valid Qatari driver’s license
• An understanding of IT systems such as MS office and Connect/FastTrack
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Let our experts design a Professional CV for you.
