Job SummaryYou will be responsible for evaluating business processes and anticipating requirements, identifying improvement areas, assisting in developing and executing apt solutions, leading business process reviews, and performing requirement analysis. Performing user acceptance tests, monitoring deliverables, enhancing customer experience, and ensuring timely completion of projects, facilitating process workshops, gathering & documenting critical information, managing process change.Reporting Structure
This job reports to Manager – Customer Experience.
Job ObjectivesWorking from the start of the project, building appropriate communication with business and designers to ensure the delivery of the best possible design, to ensure the customer experiences are designed to add value to product building, and meets the client expectations.Job ResponsibilitiesRequirement gathering and understanding
Evaluating business processes, anticipating requirements, uncovering areas for improvement, assist dev teams in developing and implementing solutions.
Gathering critical information from meetings with various stakeholders and producing useful reports
Working closely with clients, technicians, and managerial staff
Ensuring solutions meet business needs and requirements.
Prioritizing initiatives based on business needs and requirements.
Propose solutions based on conducted research and latest market trends.
Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
Creating functional specifications for solutions
Drawing wireframes for the different product pages
Research, Documentation & Communication
Research and staying up to date on the latest process and IT advancements to automate and modernize systems.
Leading ongoing reviews of business processes and developing optimization strategies
Documenting and communicating the results of your efforts
Effectively communicating your insights and plans to cross-functional team members and management.
Conducting meetings and presentations to share ideas and findings.
Facilitate process workshops, document any information elicited using process maps and business requirements documents.
Prototypes & testing
Participate in user acceptance testing to ensure that the developed solution matches the gathered requirements.
Serving as a liaison between stakeholders and users
Supporting business transition and helping to establish change.
Job RequirementsEducational Qualification
A bachelor’s degree in business or related field.
Previous Work Experience
A minimum of 5 years of experience in business analysis or a related field
A history of leading and supporting successful projects
Experience in web channels, digital portals and mobile applications.
Experience in creating detailed reports and giving presentations.
Experience in Business Requirements documentation (BRD) & Functional Specification documentation (FSD).
Skills and Abilities
Must have knowledge of process mapping and business process reengineering.
Understand how ERP, BPM, CRM and BI tools operate.
Understanding of protocols like SOAP, WSDL, XML and other key protocols is also desirable.
Good to have experience in Wireframe designs & Prototypes.
Ability to see the big picture, understand project objectives and apply their understanding of how processes should work to operational improvement initiatives.
Excellent Modeling skills using business process modelling notations (BPMN, EPC, BPEL) to documenting processes.
Excellent knowledge of Agile methodologies like SCRUM, KANBAN
Related industry certifications (CBAP, PMI-PBA, CSPO)
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent documentation skills
Fundamental analytical and conceptual thinking skills
About iHorizons iHorizons is a leading provider of business solutions and technology services in the Arab World. Headquartered in Doha, Qatar, we work with prominent clients to support their digital service migration journeys. The ultimate outcomes are radically improved customer experiences and increased operational efficiencies. We are a forward-looking organization, always enhancing our methodologies and adopting new technologies so that we would serve our customers better and improve our position in the market. We have an outstanding culture, and we provide unique opportunities for career growth to all our staff.
