Aftersales Operations Manager

• District management and supervision
• Inspection and evaluation of service dealers
• Establishment and maintenance of service standards
• Operational management of service dealerships
• Management of customer complaints and grievances
• Formulation of service policies to enhance customer experience
• Addressing complaints from social media platforms
• Conducting Customer Satisfaction Index (CSI) research
• Administration of service contracts and extended warranty agreements

• Education: Bachelor’s degree or higher in a relevant field
• Experience: Minimum of 5 years of experience in automotive after-sales operations
• Flexibility: Willingness to travel throughout the region as required
• Language requirement: English & Arabic;