Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas

Aftersales Technical Engineer - Pumps Manufacturing / Oil and Gas - Saudi Arabia

Leverage your abilitiesand join the dynamic team of aglobal leader in fluid engineering and chemical processing field, serving the oil and gas sector, with significant operations in Saudi Arabia.

They specialize in energy-efficient technologies such as pumping, mixing, and separation, tailored specifically for the Oil and Gas industry.

The Aftersales Technical Engineerrole involves: Supporting local Service Center, Field Service, PPR (Pumps, Parts and Repair) & warranty teams on issues encountered during Shop overhauling/repairs, Pumps Retrofitting, site installation, commissioning and operation associated with the product range. The role extends to site investigations, troubleshooting, failure analysis and hydraulic performance/vibration assessment during warranty claim investigation.

Key Accountabilities

• Serve as the main point of contact for technical inquiries from Sales, Project Management, Workshop, Field Service, and Warranty teams.
• Conduct on-site and off-shore customer visits and visits to the company's Service Centre to investigate and troubleshoot commissioning, warranty, and product improvement issues.
• Analyze data from Site Data Acquisition systems and strip inspection reports to support and lead Root Cause Analyses (RCA), including issuing associated reports.
• Develop and review/approve repair procedures.
• Gather market and competitor intelligence while on-site to enhance the company's products, such as identifying new features and pump upgrade opportunities.
• Perform site tests and generate technical reports for clients within own area of expertise.
• Generate design and detail proposals using 2D/3D drawing systems.
• Ensure that technical services offered comply with industry requirements and maintain equipment calibration and maintenance.
• Perform necessary risk assessments for technical site activities.
• Maintain relevant site working certifications (e.g., confined space, offshore).

Knowledge, Skills, and Experience

We Are Looking For:

• Bachelor's Degree in Mechanical Engineering or a related field.
• Minimum of 5 years of experience in assembling, operating, and/or testing pumps and related equipment.
• Good knowledge of pump product design
• Familiarity with pertinent industry standards, requirements, and the interactions of pumps/systems.
• Proficiency in materials relevant to product/industry domains.
• Certified to adhere to essential site working regulations (e.g., offshore, confined spaces, as needed)
• Field service background and experience in warranty and root cause analysis investigations.
• Proficiency in SAP software is preferred.