Job Description
We are currently fulfilling the following vacancies for a Mega
Transportation Project in Riyadh. Interested candidates (Saudis)
with Customer Service experience and English
Communications Skills
Provide guidance and support to Customers/Passengers
Respond to customer’s queries
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product information, pricing, and availability.
- Process customer orders and track shipments.
- Resolve customer complaints and escalate issues as necessary.
- Provide technical support and troubleshooting for customers.
- Collaborate with other departments to resolve customer issues and improve processes.
- Maintain accurate and detailed customer records.
- Follow up with customers to ensure customer satisfaction.
- Stay up-to-date with product knowledge and company policies.
Preferred Candidate:
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Proficient in Microsoft Office and CRM software.
- Ability to work independently and as part of a team.
Job Details
- Job Location
- Riyadh Saudi Arabia
- Company Industry
- Human Resources Outsourcing
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Years of Experience
- Min: 1 Max: 5
- Nationality
- Saudi Arabia
