Field Service Engineer I- Intern

Role Objective:

In this role you are expected to lead the ICT and IIoT Services and Contracts and ensure smooth operation of Facilities Management contracts, connected services and service projects. You must demonstrate a drive to meets contractual requirements and exceeds customer expectations in terms of performance and behaviors. Self-starter and individual with are key to fit in this role

Key Responsibilities:

• Deliver Contract Scope, Project Commissioning, Technical Consultancy to Customer
• Reach objectives in terms of contract performance, billable hours, productivity, and process compliance
• Support Team in ICT related technical issues covering Network, Software, Cyber Security and Virtual Machines
• Delivery of agreed services on time, within scope, and within budget
• Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues
• Reviews VOC feedback and takes appropriate proactive actions
• Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
• Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
• Ensures service contracts, additional works and small service projects are resourced properly
• Actively discourage silo mentalities and attitudes
• Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
• Where applicable, ensure fire and security industry codes and standards are upheld
• Perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature
• Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other service technicians
• Provide technical training, coaching, and work direction to other service engineers and technicians and subcontractors
• Programming and engineering capabilities should also be superior and specific in nature to warrant the leadership level

Key Skills & Qualifications:

• Education – Electrical OR Electronics OR Software Engineering graduate with minimum of 4-8 years’ experience
• ICT Alignment – Professional level understanding IT networks & policies. Expertise in VMware. Understanding Cloud Computing and SAAS/CAAS concepts. Understanding of IIoT Concepts. Understanding of Microsoft AZURE & Cyber Security.
• Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved
• Operational Analysis – The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships
• Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Expertise in communicating, negotiation and implementing process
• Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding
• Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance, and collaboratively discussing improvement strategies
• Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking
• Core Business Understanding – Experience and Expert Level Understanding in Building Management System, Fire Alarm System, Access Control System, CCTV. Understanding of HVAC Control and Smart Buildings. Excellent Honeywell and industry-based programming & troubleshooting skills in above mentioned systems and IT networks. Excellent Honeywell product knowledge

Technical Skills:

• Good Knowledge in Networking, Virtual Machines and Server Machines
• Network configuration and requirements understanding
• Cyber Security Requirement and Implementation understanding
• Understanding of LAN/WAN environments and troubleshooting skills
• Expert well skills on Honeywell BMS Software’s (EBI, CoachAx, DVM, MaxPro)
• Intermediate understanding of Honeywell Product Lines in Building Management Systems, Access Control, CCTV, Fire Alarm System
• Expert well skills on with multi line Honeywell Controllers (XL5000 series controllers, CP Open Controllers, Temaline Controllers)
• Intermitted well skills on with in Fire Alarm systems (i.e. XLS Series, NFS Series, Esser 8008, IQ8 CM, Flex-ES)
• Good Knowledge of CCTV, NVR, DVR and Access control system
• Commissioning experience in BMS, Fire Alarm, Access Control & CCTV
• Good Understanding of Engineering Codes (Saudi Building Code, ASHRE, IBC, NFPA, Saudi Aramco GIs)
• Good Knowledge of implementation of Control Logics and Sequence of Operation (BMS, Fire Alarm System)
• CCNA Preferred
• CCNP Preferred
• ITIL Certified Preferred
• LEED Certified Professional preferred
• CEM Certified Preferred

We Value:

• Attentive learner
• Commitment 
• IT skills
• Planning skills
• Time Management  
• Teamwork
• Excellent communication skills in English and Arabic
• Problem Solving attitude
• Proficient in using Microsoft Office products
• Should be a Saudi national.
• Should not have been employed or registered in GOSI for the last six months.
• Should not be currently employed.
• Should not have previously participated in the Tamheer program

• JOB ID: HRD905525
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia