Provide training and technical support for users with varying levels of IT knowledge and competence.
Undertake routine preventative measures and implementing, maintaining and monitoring network security.
Analyze and resolve faults, troubleshoot almost any IT-related problem that may arise.
Responsible for other IT equipment such as printers, faxes, data show, scanners etc…
Recommend and implement –upon getting necessary approvals- future IT developments.
Provides best help desk to the end users answering staff questions in person and via phone on all company supported applications, using IT help desk tools and SLA
Assisting personnel of other departments as a computer resource.
Serve as liaison between staff and the technology department in resolving documentation issues.
Responsible for the incoming and outgoing of documents in the IT Department.
Performs hardware and software installations.
Requesting of unavailable computer peripherals to be used by the technical staff in configuring computer components.
Undertake routine preventative measures and implementing, maintaining and monitoring network security.
Receiving and documenting of all computer peripherals related documents requested by the IT Manager from the Purchasing Department.
Making reports on updated files and documents to the IT Manager.
Maintaining confidentiality with regard to the information being processed and stored or accessed.
Securing valuable information within the IT Department.
Responsible for the incoming and outgoing of documents in the IT Department.
Respond/act on management directions.
Responsible to follow the GxP practices, implementation and follow-up of quality system and its procedures.
The person nominated by department manager is responsible to carry out the responsibilities of the position in case of absence or whenever the need arises.
Monitor and administer L1 support using the IT helpdesk tool and SLA.
