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L1 Application Support Engineer

14 days ago 2024/06/02

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Job Description

Troubleshooting hardware, software, and network issues.
Installing, configuring, and maintaining IT systems.
Executing routine maintenance tasks such as system updates and patch management.
Assisting in IT asset management, including inventor.
tracking and procurement tasks.
Monitoring and promptly responding to IT infrastructure alerts and incidents.
Providing initial support to end-users and resolving issues.
Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
Performing routine maintenance tasks such as system
updates, patch management, and backup procedures.
Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.
Executing tasks with a focus on accuracy and efficiency to ensure
high-quality IT operations and support services.
Communicating effectively with end-users to understand and address their IT-related needs and concerns.
Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.