Mobility Lead

JASARA PMC is seeking a Mobility Lead to join our team. The Program Support Service Team provides a high-quality centralized service that guides and supports colleagues throughout their time on the program, across employee accommodation, transportation and concierge type services with particular emphasis during onboarding and offboarding. The Team is responsible for enhanced service and employee experience.

The Mobility Lead is accountable specifically for creating and coordinating a centralized approach to onboarding and mobilization which will include transfers, ground transportation, and mobility related activities.

SPECIFIC RESPONSIBILITIES:

·       Oversees the over-all onboarding and offboarding procedures of incoming employees.

·       Set the processes to provide a cohesive ‘Qiddiya experience’ for all candidates.

·       Specifically coordinating transport, vehicles, drivers for onboarding activities – collection from airport, first day, visitors etc

·       Develop a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling in period at the employment location.

·       Regularly measure employee feedback on their experiences and develop a model for continuous improvement.

·       Explore innovations that create efficiencies in process, communications and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.

·       Attends to inquiries of incoming employees that pertain to the schedule of services.

·       Supports the New Hire Orientation

·       Develop ‘how to guides’ to support new hire processes to be included in the individual New Hire Packages.

·       Works closely with the Delivery Partner mobilization teams to forecast mobilization numbers, ensure service levels maintained through peaks.

·       Regular follow up communications with inbound candidates

·       Ensuring all steps in the process are rigorously documented.

·       Reporting on status of mobilisation in line with SLA’s.

·       Supporting the Concierge Lead as a second line support

KEY RELATIONSHIPS:

Supervision Received

- Program Support Manager, Recruitment Snr Manager

Supervision Given

- Program Support Leads across QIC Delivery Team

Internal Contacts

- QIC Delivery Teams

External Contacts

- External Suppliers, Travel Agents, Landlords, back-office HR, Recruitment, mobilization and Government relations.

SKILLS/COMPETENCIES:

Be able to take initiative, lead tasks and be able to operate with autonomy. Must also demonstrate the ability to effectively execute and manage complex tasks. Must be capable of conducting focused briefings to all levels of management. This includes effective problem solving and exercising excellent judgment.  Ability to network across departments, key external stakeholders and organizations and be able to influence and partner. Must be able to embrace differences and consider a wide range of perspectives. Excellent organizational skills.