Bayt.com
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Job Description

Overview of the role:

  • Welcoming customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
  • Consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a vehicle, setup the vehicle for the customer, going through all the features of the vehicle and able to answer any question related to electric mobility and the brand.

 

What you will do:    

  • Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
  • Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
  • Providing excellent and a delightful customer experience as per company policy and procedures
  • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
  • Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
  • Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey 
  • Logging Visits (including time, date and visitor details)
  • Capture customer data in DMS (test drive, ID details, email address, etc.).
  • Maintaining an up-to-date knowledge of personnel and procedures
  • Vehicle preparation according to standards.
  • Handover vehicles to customers in a customer focused and tailored manner.
  • Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements
  • Ensure knowledge of competition activities to be able to counter customer arguments.


Skills

Required Skills to be successful:

  • Excellent customer relations skills
  • Out-going, engaging and builds rapport easily
  • Team player
  • Proactive, hardworking, motivated approach 
  • Communication skills 
  • Timely resolution 
  • Proficient in Microsoft Office

 

About the Team:

  • Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

 

What equips you for the role:

  • Diploma or Bachelor's Degree 
  • 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
  • Proficient in English, Arabic advantageous
  • Valid Saudi driver’s license 


Job Details

Job Location
Jeddah Saudi Arabia
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Al Futtaim Group logo
Al Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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