Visitor Experience Coord

Duties and responsibilities:

·         Design Visitor Journey for Ithra events and ensure a smooth operation in delivering the journey.

·         Administer reservations and membership processing, ticket sales refunds, cancellations.

·         Explain and executes customer services polices & procedures in manner that will be understood and will reflect favorably upon Ithra.

·         Compiles feedback information from visitors, results of visitor survey and daily financial transactions from ticket and membership sales.

·         Administers daily activities related to call center, tour guides and visitor survey.

·         Conduct market analysis to ensure the best practice in visitor services operation. 

·         Coordinate with other stakeholder to design the visitor journey in all Ithra events

·         Develop and regularly update Visitor Experience Unit policies and procedures

·         Analyze operation data and create dashboard that monitor day to day operation and performance.

·         Perform other duties as assigned by the direct supervisor