What is service process?

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Noting and tracing problems in a service process is usually more challenging tha...
Posted by:
Raafat Sallam
25-January-2014

When the issue is not resolved due to trouble shooting sometimes service has to be created to take the product in for repair. The process would be the same in case of a product recall in case of a defective part.

Customer Service

Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28

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2 Answers

by elias melhem , Sales Executive , First Abu Dhabi Bank

As an employee customer service you must first and foremost to achieve the goal of working through the deep knowledge of the services provided by the company and the quality, and then achieve customer satisfaction and give him a sense of excellence and exclusivity shall have the style of the sales man persuasion and agility and knowledge of the customer to answer a way that achieves demand and keep it in a state of satisfaction in addition to gaining confidence

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by Rosemarie Ragil , Store in Charge/supervisor , Origem ladies fashion

Being a customer sales advisor my top5 service process are; The spiral of positivity. Greet, smile, and eye contact. Approach signal. Perfect partners/product on hand. Closing the sale.

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