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If you're working in sales department, what's the best thing you will do or u can give to get your customer's trust and loyalty?

customer service/sales department

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Question added by Roselyn Casiño , customer care services , teams and hire agency
Date Posted: 2013/07/11
Renae Richardson
by Renae Richardson , Education Coordinator/Director , Oxford Learning Center

Listen and provide an avenue for exchange of open communication.
Don't be afraid to ask a customer if they are satisfied with your product and or service.
Ask them which areas are they least satisfied with because you are there for them.
Listen to what they have to say and provide an avenue wherein they can give their honest feedback.
Attend to their concerns in a timely manner.
Be upfront concerning things you don't know about or have no control over.
Be welcoming and in all cases polite.
Even if you disagree be polite and respect their opinion and their right to voice an opinion.
When you are transparent and earnest people trust you.
When you prove over and over again that you have their best interest at heart and there to serve their needs you develop loyalty.
A loyal customer is a customer you want to keep.

Being honest and give all needed information and details as per the customer request about the product or service which he/she is interested in, with respect

Kevin Fernandes
by Kevin Fernandes , Sales Manager (August , Al Reyami Interiors

Be honest! Give your customer your time and total attention. Listen to him and understim and his requirements. Offer the products that you have which are suitable for him, explain the positives and the negatives of the products. Negatives are equally important as the customer will find out about the negatives anyway and he will appreciate your honesty. allow the customer to make an informed decision based on the information you have given him. You will have gained a happy customer.who will return to your store/outlet/company

mohamed abdel hadi
by mohamed abdel hadi , Technical sales Manger packaging coating Middle East , PPG

give the customer's needs on agreed time and try to exceed his expectaions

AbdulQadir Gamei Ibrahim  Gismalla
by AbdulQadir Gamei Ibrahim Gismalla , Customer Service Excutive , Medcare Hospital

Be your self and don’t lie

Owais Malik
by Owais Malik , Computer Engineer , Royal Al Reef Stables (H.H.Shiekh Tahnoon)

Best thing, for gaining Customers satisfaction, trust and loyalty is to be a "Good Listener" with a positive body language towards them.

Lakshman Ram
by Lakshman Ram , Branch Manager , Property World Info (P) Ltd

Trust & Loyalty are two DIFFERENT things.
A customer trusts only when he BELIEVES you! To make him believe you, you must be honest with him.
Tell him frankly about the products and services that you deal with, regarding its quality, durability, usage, alternative, pros and cons, whatever the customer wishes to know about...
A customer becomes loyal only when you can serve him his NEEDS! There is no short-cut or alternative!?!

Cherry Ann Hernandez
by Cherry Ann Hernandez , Technical Support​ ​ Representative , Concentrix Corporation ​

The best thing that you can give to the customer to get their loyalty and trust is to provide the best customer service that they can have every time that they will give us a call. Build a connection to the customer, acknowledge their concerns, and provide the best resolution to their issues. I have learned from my previous company that we need to have a mind set that every customer needs to have the best treat, and we can do that by listening to them, give them time to talk and ask for all the inquiries that they have. Provide the benefits and feature of the product, and always assure them that the company they trusted with will not failed them.

Daphne Baldoza
by Daphne Baldoza , Senior Retail Associates , Adidas Philippines

Trust and loyalty is very important when dealing customers. In able to get trust loyalty and tust to the customer first we need to connect to our customers to be a good listener, second is to engage u need to established rapport and lastly is to inspire them base on your expirence and also motivating them will help you to gain there trust and loyalty

Tannaz  H Pour
by Tannaz H Pour , Consultant and Business Developer , Path To University

Impeccable customer service;

- Listening to your customer's needs

- Asking them for their honest feedback, being open to constructive criticism and applying it better yourself

- Going the extra mile ( for example if you're at a cosmetic stand, providing your client with extra samples)

Cresna Jean Aguelo
by Cresna Jean Aguelo , Assistant Sales Manager , JMN Multimedia Computer Sales and Services

You should be honest to your customer. Ask what the customer need and offer a product that will fit to there needs. And if you explained the product properly like the disadvantages or the advantages and differences. And you should aware of how you talk to them. And remember if you get your customer trust and loyalty even if how expensive the product you have they will surely buy for it. Because if your an honest person you will gained trust and loyalty.

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