How do you satisfy an impatient customer that has started to lose trust in your organisation?

 

You can do it if you are a good listener. Again, let the customer speak first, and get over all the frustration. If it is a self-made mistake, accept it and ask them to give your organization a last chance, which may be a game changer.

Obviously in this case you have to play a big and safe move, which will restore the customer's faith in your services. 

If possible, give written statements on mails with pro's and con's in mind, probably an apology letter and an appreciation letter or some discounts if possible.

After all, in sales the customer is the king!

 

Listening, understanding and provide solution is the key factor of all problems. 

Actualy loosing a trust of our customer is a big thread for any of the company,.and found mostly,..as another company tooks an advantage of that,..

As we are the seller so we should take care of our customer's need as it is satisfied through our product or not... the feedback of the customers and the service after sale will direct us to how to Innovate the product in the way that the customer would satisfy.

Just waiting for a customer to complaint our product is a piece of shame for us not a solution.

Customer can be retained through an Excellent service and Understanding which a sells Manager build in between him and a Company..

One who sales product should be frank and positive towards customer so he even accept our product very frankly ,.

The Conclusion is that he trust the service provide by us..

A customer is always right . The first position would be to genuinely identlfy whether the customer is right or wrong in his judgement. Secondly based on the above evaluation, we need to take corrective steps to address customer's concerns.

Listening and patience to hear the customer out will normally bring the customer out of his frustrations.This should bring us to a point where we could politely advice him of our concerns regarding the point of conflict. 

In my opinion, you should fully understand the situation and why the customer is not feeling pleased and no matter what make sure to keep the customer satisfied with your response to situation itself. Then make sure you solve the problem and allow your customer to leave your institution feeling pleased and satisfied and a hundred percent glad he came to you to solve the issue.   

Let the customer speak first, hear their complains and let them say everything they are mad of, try to calm them down with keeping their complains in mind and trying to solve it if possible. If not, take notes of their problems and try to send them to your manager latersend them an apology that they had this experience

Impatient customer you first encouraging You can do it if you are a Good Listener- Again let the Customer Speak first , and finish all the frustration. If it is a self mistake accept 

Ususally a customer loses trust and generates a complaint due a mistake from the company's employees so the way to fix is by :

Figuring out what is the problem by active listening

Always having a smile on your face (Unless the customer is mad )

being calm

Acknowledging their frustration, but saving the excuses.

Showing interest  and empathy to the customer, this will generate trust towards you.

Reaching solutions that will satisfy the customer.

leting the customer know that their complaint is heard and will reach to the management to fix the mistake and promising them for indemnity .

Talking about how to company is reputable and has many satisfying customers maybe referring to one of our loyal customers.

you must identify the concern correctly. apologize. then you must offer a solution, and an added incentive ( discount, waiver of fees, etc). internally, you must resolve it. then you must follow up through the resolution process, and obtain feedback to prevent such an incident

off course customer service  show the respectful importance to customer  earning the trust   again.

Research & investigate what & where the exact problem is, you can as well inquiry or involve the customer in this exercise; this so because until you have diagonised the problem & its cause, you can never come up with best solutions. The problem might be poor customer care, price hiking, reduced quality, poor delivery services, unfavourable terms & conditions for business operations, changes in taste & preference or evolvment of a new competitors offering them a better deal. If you arrive at the exact problem, you can them develop various strategies to deal with the problem for instance you can review your contract with them & re-negotiae it, you can improve the customer services through Customer reltionship management (CRM), you ensure accurate & timely delivery of products, you can cobstantly improve product quality & other features etc