How to satisfy your customer that you have fulfilled their Demand, at the Time when your best shots are Rejected?

If you missed that moment so you're not enough professional, you NEED to satisfy your contract, by asking the customer what are the key moments of the event for example.In a wedding great moments can occure when you're busy elsewhere and it's not your problem if it's not part of the main program (asked for before), the client had to call you for it !

Try to make sure you let the customer know you're HEARING them by using words like, "I understand." If they're going for something that you simply can't deliver, tell them, "I understand their situation, but unfortunately, that's outside of our control"--or whatever terms apply. If you simply shut them down It's important to be real and upfront with your customers but in a gentle manner. They are the most valuable part of your business, and you need to be transparent if you want them to use your product or service again. When saying no, inform them of your company policies and always offer a solution or next step, as this will show what you're doing to better the situation

In my opinion, the customers need to understand that photographers can't sometimes read their minds in what they want to be captured. It is right that the photographer needs to know what to capture exactly or sometimes let the photographer do their job. Customers need to understand that photographers are not magicians and can appear everywhere to photograph every single little. Maybe the photographer was capturing something else beautiful to keep a memory of and didn't know that they needs the photographer at this moment. I think the photographer needs to explain this politely and show that he/she had done their best work on what is available, and convince that it's better than nothing. I don't mean to be rude or anything but photographers are humans too and customers need to see that.

Thanks for the invitation agreed with the colleagues' answer

Yeah i totally agree with you both, i have to be certain about the main subjects and event to capture.

First of all you have to appreciate the value and importance of the memory of the moment requested by your customer, so has the right to get upset if it is not taken; this will never be forgotten a life time. This is from a personal experience. Usually there will be 2 or more photographers and camera person, if the moment is not caught by any of them means it is out of your control, if not you can get it printed by them. If this is not possible then give your customer a free gift and create a slide show with music used in the wedding highlighting the great moments where the groom and pride are in action. At the end the wedding is for the pride and groom. Finally close the chapter by saying “ some memories are best printed on the hearts not on paper to last longer”