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One of the two people is very aggressive, and tries to get you to make a decision quickly. The other team member is quiet, and seems less willing to talk about the issue. The conflict is starting to cause delays, and you need to reach a decision quickly. What's the BEST approach to solving this conflict? A. Escalate the issue to your manager. B. Since it's a technical problem, tell the team members that they should take it to the functional manager. C. Tell the team members that they need to work this out quickly, because otherwise the project could face delays. D. Confront the issue, even though one team member is hesitant.
D-in this case of issues that will delay the project or interfers to affect the schedule PM must interfers and confront to solve the issue.
D.
I would join in and take a quick voting and after comfirmation from the majority we as a team would go forth with the most wanted idea. I beleive in democratic leadership. This way the best outcome is always the highest probable end result. We would discuss the pros and cons leading to the most efficient and BEST outcome which is pretty valuable for out project/business.
E. Take the lead by making both the team members feeling appreciated for their insight on keeping companies best interest at heart and convince them to humbly accept the most efficient approach with experience, discussion and analysis.
D. confront the issue, even though one of them is hesitant,
if the issue wasn't solved, or temporarly neglected it could escalate later into a much stronger argument.... so it's better to fix it at once, and without taking it to the manager, so it won't hurt any of the two.
Answer: DExplanation: The best way to resolve any problem is to confront the issue - because "confronting" means figuring out the source of the problem and then resolving the root cause of the conflict. Any time you have an opportunity to confront the problem, you should do it. Remember, one of the most important things that a project manager does is make sure that team conflicts get resolved. Sometimes questions are worded so that the word "confronting" sounds negative. Even when it is, it's still the best approach to resolving conflicts!
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