Trending Contact Center Design Discussions

How to calculate productivity of people and efficiency of their productivity in contact center on all employees and management levels?‎

Answers:

2

Followers:

1

Views:

151

Vote Count:

0

 

Answer added by  Mohammad Tohamy Hussein Hussein, Chief Executive Officer & ERP Architect, Egyptian Software Group
10 years ago

Conceptually, productivy is mesured by the number of units produced in a unit of time and effeciency is mesured by comparing productivity figures to the standard ones for ... See More

 

Answer added by  Majid Alotabey, Vice President for Operations, Ink Products Company Ltd.
10 years ago

Theoritcally productivy is mesured by how many units are produced in a certain time.