Business Operations Associate f/m

Robert Bosch Tunisie is a new company of the Bosch Group located in Tunis, Tunisia. We operate in the business divisions Automotive Aftermarket, Power Tools and Thermo Technology.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

We are seeking to hire a dedicated, organized, and efficient “Business Operations Associate f/m” to join our team in this role, you will work closely to coordinate and complete position tasks as the following:

• Provide services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, plus other locally defined tasks)
• Understanding of the whole process from order creation to invoicing
• Expertise in process mining (Celonis) for Standards & operative improvement of processes
• Local contact person for order management topics towards the customer and Power Tools stakeholders
• Application of all central guidelines & processes in the responsible areas.
• Provide local requirements and raise topics to the regional Business Operations that need overarching solutions.
• Manage process of control and release via AF (Approval framework)
• ERP related tasks incl. ticket creation, roll outs support, training local associates.
• SAP Key user for Order-to-Cash in the Power Tools Country Sales Operations
• Customer back-order management for all BU's
• Gathering and vetting local business requirements for use cases in the area of responsibility.

EDUCATION

•  Bachelor’s Degree

EXPERIENCE

• 5 years

SKILLS

• SAP
• MS Office Packages (Esp. Excel, PowerPoint)
• Good knowledge of sales processes & Business operations management in the demanded area
• Service and results orientation for internal and external customers
• Entrepreneurial thinking and autonomous working manner