The Executive Housekeeper oversees the hotelhousekeeping and laundry services. The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel.
Responsibilities
Recruit, train, evaluate, lead, motivate, coach, and discipline all housekeeping & laundry employees in ensuring that established cultural and core standards are met; daily activities and planning for departments’ operation.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Ensure that furnishings and installations are in good condition and provide to the General Management recommendations which relate to the maintenance of the furniture, installations and appliances. Be involved in the strategic planning and target setting for the hotel.
Resolveguests’ complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Supervise contractors in order to ensure that their contracts are fulfilled and cooperate with outsourced staff.
Ensure all standards are followed and proactively implement efficient policies according to company and local requirements.
Hold departmental meeting and foster an open communication within the housekeeping and outsourced staff.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry.Assist other departments as needed as part of a Crunch team.
Support with any other tasks within the division and/or any tasks assigned to by theGeneral Manager.
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