This role provides you with a fantastic opportunity to manage Reception in the J.P. Morgan Branch. You will be the face of the office and the first point of contact, overseeing the visitor registration and welcome procedures to ensure the highest standard of service is provided to all J.P. Morgan internal and external clients, and that the J.P. Morgan codes of conduct are always observed.
As a Receptionist in Amenity Services team you will be managing Client meeting rooms, arranging refreshments, and ensuring reception area and meeting rooms are maintained to the highest standard. You will be responsible for ensuring that the high standards of service are maintained through proactive and competent administrative support within the Reception Core Responsibilities.
This is a temporary contract for 4 months (June-September 2024).
Job responsibilities
- Manages the welcome process and registration of visitors and clients to the building according to security procedures.
- Is informed and aware of all visitor and client arrivals.
- Delivers service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product.
- Stays the first point of contact for general enquiries and transferring calls to the correct department.
- Takes responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times.
- Supports Amenity Services functions in location (invoice processing, vendor management).
- Is knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting.
Required qualifications, capabilities, and skills
- Client-facing experience
- Reception experience within a corporate, leisure or hospitality environment
- Strong interpersonal skills
- Highly organized; ability to handle multiple tasks and apply judgment to prioritize
- Excellent communication skills; both oral and written
- Proficiency in Turkish and English languages
- Team player
Preferred qualifications, capabilities, and skills
- Client-facing experience in a five-star environment
- Strong Computer skills (MS Office; Room Booking System e.g. EMS)
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
