Team Leader, T&S Live Operations, Istanbul

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve. Join us. About the Team Within Trust & Safety (T&S) Live Operations, our team leaders provide leadership and day-to-day management of a team of Content Moderators. You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success. Responsibilities - Leading and managing a team of Content Moderators & helping them to achieve their full potential and maintain high standards & quality of work. - Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures. - Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed. - Working with XFN teams and stakeholders. - Participating in various projects. - Provide suggestions for improving users' experiences, product function and operation strategy, to XFN teams, whereby contributing to the product's overall strategy. - Set clear team goals and oversee daily operations to ensure work quality. - Undertake administrative tasks, improving employees' wellbeing and motivation, performance management, etc., in line with TikTok's corporate policy and procedures.
- Proven ability to hit operational targets and motivate teams to aim for the highest. - Positive solution-focused mindset with strong understanding of business priorities. - Expert at problem solving and good at finding solutions for complex issues. - Good data analytical skills - competent using Microsoft Excel or other data analysis tools. - You have the ability to work differing work rotations/shifts as required. - Possess exceptional interpersonal & communication skills with a passion for working in a team environment. - High attention to detail - comfortable using data to analyse performance and using insight to drive performance. - Driven and self-motivated with a desire to keep improving. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. - Native Turkish speaker - Minimum 3 days per week mandatory work from the office Preferred Qualifications - People management or Team Lead experience in Trust and Safety will be a plus. - Previous coaching experience would be advantageous. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.