Test Administrator

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Besiktas, Istanbul, Turkey.

Summary

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes.

Core Competencies

· Detail-oriented · Communication skills · Problem-solving · Organizing skills · Customer focus · Ethics and value

Required Knowledge and Experience

· Minimum one year customer service experience required

· Exposure in a testing environment strongly preferred

· Experience with Microsoft Office and Windows applications required

Skills and Abilities

· Strong written and oral communication skills, excellent command of Turkish and good command of English

· Customer service skills required

· Be flexible in work hours

· Be comfortable to work in a quiet testing environment

· Ability to work in a team

· Effective time management skills

· Ability to handle a reasonable amount of stress

· Strong attention to detail and vigilance

· Problem-solving skills

· Ethics and trust

· Knowledge in operating a computer (Microsoft Office), printer, and other office equipment

· Annual Pearson Professional Centers certification for Test Administrator required - Must pass re-certification annually

Primary Responsibilities

The Test Administrator position is responsible for providing secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

· Comply with all testing procedures and strictly adhere to company policies using careful judgment

· Check in testing candidates, verify identification, and explain the exam process

· Proctor / invigilate candidates while testing

· Troubleshoot with internal departments to fix technical issues

· Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - however, candidates may have to work on a Sunday if demand requires it. The hours will normally be between 8:00AM and 8:00PM, although there may be occasions when shifts extend beyond 8:00PM according to client demand. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 15 - 20 hours per week, with an expectation to work more hours if needed. Hourly pay is 130,63 Turkish Liras.