Turkey - Boarding Agent

Who We Are:  

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.   

Role Summary:  

As a Boarding Agent, reporting to the Operations Manager, you will be responsible for providing a 24 hours a day, 7 days a week on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, coordinating all operations at Port for Cargo and Cruise vessels. You will be also required to issue all relevant cargo documentation and perform any other tasks that relate to the job.

Contract type: Permanent Contract 

Work City: Turkey-Izmir

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.   

Role Responsibilities: 

Customer Service

• Ensure excellent services are rendered to all vessels/owners/shipper/receivers 
• Ensure a smooth, quick turnaround of vessels, keeping all relevant parties advised at all times 
• Board vessels  
• Ensure all items/requirements/services are promptly ordered/confirmed 

External Providers 

• Liaise with customers/owners/shipper/receivers and port authorities on a daily basis 
• Attend meetings with ports, terminal and suppliers where required 
• Ensure all shipping documentation is issued on time and accurately 
• Ensure all cargo documents collected on time, check with loading list and informed discrepancies to client for manifest correction. 

Operating System and Data Integrity 

• Ensure data integrity for all vessel files and record all subsequent information into ISS internal systems
• Ensure compliance with ISS Quality Assurance and/or customer specific standard

Policies, Procedures & Processes 

• Follow internal and external procedures ensuring compliance both with ISS standards, customer standards and legal requirements 

HSSE - Health, Safety, Security and Risk (mandatory requirements) 

• Comply with all Health & Safety policies 
• Accountable for assessing HSSE risk and implementing risk controls within area of responsibility 
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not 
• Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work 
• Ensure full compliance with the ISS HSSE Management System  

The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

Who You Are: 

• Holder of a Valid Agency License  and a Valid Driving License
• 4-6 years hands on experience in Port/Vessel operations (Cruise and Cargo ships)
• Very good English both verbal and written 
• Good knowledge of Vessel operations and procedures at Izmir, Aliaga and ports around  
• Competent user of Microsoft Office suite including Outlook, Excel, and Word
• Flexibility for out of hours working as/where business dictates  
  

Why Inchcape Shipping Services? 

We believe in building a diverse and high performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. 

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 

Global Perspective - we connect the world and see the bigger picture. 

The Power of People - we rely on the strength of local agent knowledge and relationships. 

Progress -we adopt new thinking and push for positive change in our industry. 

In return, we will offer you: 

• Health Insurance 
  
• Life Insurance 
• Lunch Ticket
• Competitive salary
  

Plus, much more! 

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers. 

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert! 

#ISSthebiggerpicture 

Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.