Agent, CID Administration

Agent, CID Administration 
(12030)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

Can you provide outstanding service? Do you want to coordinate guest visas and participate in creating an amazing experience for our guests? If this is the case, our Front Services team at Atlantis The Palm is looking for a candidate like you!

As an Agent, CID Administration for our front service you will be responsible for the activities associated with the guest visas. Optimize visa time in the most efficient way for customers and stakeholders. You will have to evaluate, record, and responds to additional/special service requests and assists in troubleshooting and resolving problems that may arise during the approval. In addition, will positively represent Atlantis The Palm professional image and reputation at all times. The possibility to cross-train within the hotel will allow you to develop your professional and personal skills to continuously learn. Passion for customer service is the driving force for this role.

About You

To be eligible for this role the candidate must be computer literate, have great organisation and planning skills with an extended OPERA System. Excellent verbal and written communication skills, attention to detail, and the ability to read a social situation and deliver a first-class experience. Due to the nature of this job, we are looking for a native Arabic speaker.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.