To lead the implementation of the Shared Services & Outsourcing Strategy and delivery roadmap including execution, and monitoring of progress across Business and Enablement Functions
To support delivery of the operating model and will have the key responsibility of supervising and directing the operations of Shared Services while promoting process standardization within the Bank
To ensure adherence to best practices, strengthen internal control, and continually improve operational processes
Key Responsibilities:
Develop and implement strategies to streamline processes and improve efficiency within shared services
Support the team and Program leads on the Transformation & change management across digitization, outsourcing, governance and shared services programs
Identify opportunities for efficiencies through lean methodology resulting in cost optimization through offshoring/outsourcing and transformation programs benefits (revenue, cost, customer experience uplift) with clear KPIs required to track program success
Drive efficiency and standardization with an emphasis on repeatable scalable processes to enable seamless integration of future growth activities
Work with Functional Heads to enhance existing service offerings, through re-engineering and/or automation of key processes where necessary
Identify and implement ongoing improvements of those activities within the different business processes and deliver agreed Shared Service Centre objectives and performance Establishes and maintains effective relationships with internal/external customers and gains their trust and respect
Drives Shared Service Centre staffing through involvement with the selection, training, career development and evaluate on programs
Ensures that all controls, policies, activities, and the deployment of resources within the Shared Service Centre are consistent with its mission
