Automotive Dealership Finance and Insurance Manager

Duties and Responsibilities:

1. Team Management:

• Supervise and lead the F&I team, providing guidance, training, and support.
• Monitor team performance, set targets, and conduct regular performance reviews.
• Foster a positive and productive work environment within the F&I department.

• Assist F&I executives in evaluating customers' creditworthiness and securing financing approvals.
• Provide expertise in structuring complex financing deals and lease agreements.
• Address customer inquiries and concerns related to financing terms and conditions.
• Collaborate with financial institutions to negotiate terms, coverage, and pricing.

• Oversee the presentation and explanation of various insurance products, ensuring alignment with customer needs.
• Collaborate with insurance providers to negotiate terms, coverage, and pricing.
• Assist F&I executives in facilitating insurance policy processing and documentation.

1. Insurance Renewals:

• Assist F&I department in facilitating insurance renewals process.

• Review and approve all necessary paperwork for vehicle sales and financing agreements.
• Ensure accurate and complete documentation for financing, titling, and registration.
• Verify customer information and resolve any discrepancies in applications and agreements.

• Ensure strict adherence to all local regulations governing vehicle financing and insurance sales.
• Stay abreast of industry regulations and update processes and procedures accordingly.
• Conduct regular audits to ensure compliance with legal and ethical standards.

• Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
• Foster positive customer relationships by providing exceptional service and addressing customer needs effectively.

• Set and monitor sales targets for the F&I department, working towards achieving revenue goals.
• Implement strategies to maximize revenue through financing and insurance products.
• Analyze sales data and market trends to identify opportunities for revenue growth.

• Cultivate and maintain strong relationships with financial institutions, insurance providers, and other business partners.
• Collaborate with financial institutions and insurance providers for offers and deals
• Collaborate with financial institutions and insurance providers for customer database.
• Collaborate with sales, service, and other departments to enhance the overall customer experience.

• Analyze sales data and financial metrics to evaluate departmental performance.
• Prepare regular reports for senior management, highlighting key performance indicators and areas for improvement.