The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with Clients, built on transparency and trust. Candidate is required to liaise with sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires to source and generate new leads in order to meet sales targets.
Responsibilities:
Drive and monitor sales initiatives, ensuring sales targets are met or exceeded.
Cultivate and maintain robust relationships with Clients, ensuring their satisfaction
Respond proactively to client queries, concerns, and expectations, especially in challenging situations.
Spearhead business development strategies to unlock new sales opportunities and forge professional partnerships.
Participate actively in CRM activities, sales meetings, and training sessions to enhance your sales prowess.
Collaborate seamlessly with internal teams such as marketing, finance, and operations to keep stakeholders informed.
Requirements
Tertiary qualification in related disciplines OR the equivalent industry experience
Proven experience in sales and client engagement
Proven track record of meeting and exceeding targets
Experience tracking relevant KPIs
Full English proficiency is required
Additional spoken languages are a plus
Exceptional communication and interpersonal skills, and telephone etiquette
BenefitsAs an employee of IFZA, you can expect:
24 annual leave days
Annual flight home
Life insurance plan
Medical insurance plan (with the option to upgrade at your own cost)
Bonus scheme (in relevant departments)
Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
Invitations to participate in various company functions, staff events, and department team building events
Opportunities to learn, develop and grow with the organization
