Client Service Specialist
Job Category: Client Services Requisition Number: CLIEN003477 Showing 1 location Job Details
Description
Essential Job Functions
Retention of existing business and developing the accounts Client engagement at all levels Client set up – SOP preparation, setting KPI’s. Reviewing service performance based on agreed KPI’s. Client feedback and complaint resolution Day to day coordination with clients, network offices & operations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Job may require extended sitting or standing, use of standard office equipment.
Other Skills and Experience
Product knowledge Negotiation skills Interpersonal skills Communication skills Problem Solving
Certification & Licences
Professional certification may be required in some areas.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the final candidate to successfully pass a 5-year employment check.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Qualifications
Skills
Behaviors
*Required
Team Player
: Works well as a member of a group Detail Oriented
:* Capable of carrying out a given task with all details necessary to get the task done well
:Motivations
*Required
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization Financial
:* Inspired to perform well by monetary reimbursement
:Education
*Required
High School or better.
Experience
*Required
3 years:
2-3 years’ experience in freight forwarding operations and customer service
2 years:
Industry related experience
2 years:
Detailed Quality and customer service focus *
Licenses & Certifications
