Job Description
Our client provides award winning SaaS solutions to
enterprise clients across a diverse portfolio of retail, government and
entertainment clients across multiple geographies.
We are hiring a UAE experienced B2B SaaS technology Key
Account Manager with experience managing complex customer engagements and
technical SaaS products and digital transformation in customer success, account
management, client acquisition and business development roles.
The role is responsible for a portfolio of new and existing
B2B clients supporting them at each stage of their customer lifecycle ensuring
they optimize the value from the technology platform and integrated services.
Role Summary
- Develop and execute strategic account management to ensure
that B2B clients derive tangible business value from the solutions and services
and ultimately increase client retention and revenue growth.
- Manage the full life cycle of client post-sales journeys
from onboarding to renewal, including regular cadence check-ins, business
reviews, and leveraging all opportunities to upsell and cross sell solutions
and increase AMC renewals.
- Key contributor to a fast paced cross functional team of
product road mapping and engineering, sales and marketing to identify growth
opportunities and mitigate account risks.
- Contribute to the overall strategy of revenue growth across
all accounts - work cross functionally with the sales team to develop and execute
joint plans to address at-risk customers and growth opportunities within
existing clients.
- Conduct business reviews that deliver valuable business
insights and roadmap alignment.; deliver value to clients whilst aligning to
meet retention and growth goals for the business.
- Drive NPS (Net Promoter Score) and client satisfaction.
Mandatory Skills & Experience
- 10 - 15 years B2B experience in client success / technical
key account management - results driven with a strong demonstrable track record
in increasing market share through client satisfaction, retention and revenue.
- Customer lifecycle of onboarding, implementation, launch,
post-launch, adoption, expansion, and renewal in a retail SaaS technology
environment.
- Technically and commercially astute to directly generate
revenue growth by influencing buying decisions and synthesizing and providing
meaningful client feedback.
- Key account management to ascertain customer business
requirements to find opportunities for upselling and cross-selling and conduct
review meetings with clients.
- Expertise in client on-boarding, project and change
management within a metrics driven B2B SaaS and cloud environment;
demonstratingvalue realization and
opportunities for upselling solutions and services and client retention.
- Commercial and financial acumen - demonstrated ability to
develop marketing strategies and business plans, as well as analyzing customer
and market insights and market spend effectiveness.
- Ability to challenge decision makers on their
organizational and digital transformation readiness and provide expertise on
digital adoption and change management.
- Ability to communicate effectively with the product
development team regarding new feature requests by customers and
understandingthe feasibility and
execution plans.
- Consultative approach to digital business transformation –
solutions driven with capabilities to navigate complex client organisations and
translate product-based value drivers to business outcomes.
- UAE driving license is mandatory.
Candidate Profile
- Currently living in the United Arab Emirates – must be able
to live and work in Dubai.
- Fluent in English - ability to translate data into valuable
information that influences multi-level client stakeholders to drive digital
transformation.
- High level of intelligence to understand and learn complex
technical SaaS products.
- Customer first mindset with a passion for building long
lasting client partnerships and being an advocate for customers by being the
voice of the customer.
- Excellent interpersonal and communication skills with the
ability to influence effectively at all levels, including executive and
C-level.
Education
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified