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    Collections Officer

    Emirates NBD - Dubai, UAE

    Ref. JB1475119

    Job Description

    •To follow up and collect on all overdue, delinquent (over credit limit cards) customers.
    •Meets Targets set on flow and delinquency rates.
    •Act on Collection Reports initiated by Supervisor after his review and comments.
    •Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
    •Identify un-contactable/skip customers and redirect these for filed visits.
    •Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer (PF and SBF customers).
    •Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
    •Send collection standard letters /SMS/Emails to un-contactable customers.
    •Prepare daily / weekly progress report (daily performance tracker).
    •Review collection MIS to measure own effectiveness, productivity & efficiency.
    •Provide team leader / Asst Manager with feedback on :
    Market Information
    Acceptance criteria
    Any other important information which will help streamlines the process & reduces credit risk.
    •Adherence to queuing strategy.
    •Undertake any other duties as required by the division from time to time.


    •Excellent communication skills with ability to negotiate with the customer under adverse conditions.
    •Should be honed to recognize or differentiate between willful / intentional defaulters and others to restrict further exposure and initiate suitable collection actions.
    •Ability to strike a delicate balance between service and collections roles.
    •Flair for consistent achievement of productivity and performance targets with high motivational levels.
    •Ability to handle stress that may evolve due to constant target pressures and collections follow-ups, which may become monotonous after a sustained period of time.
    •Basic operational knowledge of all retail banking products and previous experience in a Collections/Credit exposure an added advantage
    •Familiarity with Microsoft Word and Excel.

    Job Details

    Job Location:
    Dubai, United Arab Emirates
    Company Industry:
    Company Type:
    Employer (Private Sector)
    Job Role:
    Employment Status:
    Employment Type:
    Monthly Salary Range:
    Number of Vacancies:

    Preferred Candidate

    Career Level:
    Entry Level
    Years of Experience:
    Min: 1
    Residence Location:
    United Arab Emirates
    High school or equivalent

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    About This Company

    About Emirates NBD: Emirates NBD is a leading banking Group in the region. As at 30th September 2012, total assets were AED 305.4 billion. The Group has a leading retail banking franchise in the UAE, with over 160 branches and over 740 ATMs and CDMs. It is a major player in the UAE corporate banking arena and has strong Islamic banking, Global Markets & Treasury, Investment Banking, Private Banking, Asset Management and Brokerage operations. The Group has operations in the UAE, the Kingdom of Saudi Arabia, Qatar, Singapore, the United Kingdom and Jersey (Channel Islands), and representative offices in India, Iran and Beijing. The Group is an active participant and supporter of the UAE’s main development initiatives and of the various educational, environmental, cultural, charity and community welfare establishments. عن مجموعة "الإمارات دبي الوطني": بنك الإمارات دبي الوطني هو مجموعة مصرفية رائدة في منطقة الشرق الأوسط. كما في 30 سبتمبر 2012 بلغ مجموع أصول المجموعة 305.4 مليار درهم وتقوم المجموعة بتقديم أعمال مصرفية رائدة للأفراد في الدولة من خلال شبكة فروعها التي تتجاوز الـ 160 فرعاً إضافة الى ما يزيد عن 740 جهاز صراف آلي وجهاز إيداع فوري. وتعتبر المجموعة اللاعب الرئيسي في مجال الأعمال المصرفية للشركات في الدولة وتقوم بتقديم الأعمال المصرفية الإسلامية والأسواق العالمية والخزينة والاستثمارية والخاصة وإدارة الأصول وعمليات الوساطة. وتعمل المجموعة في الامارات العربية المتحدة والمملكة العربية السعودية وقطر وسنغافورة والمملكة المتحدة وجزيرة جيرسي ولديها مكاتب تمثيلية في الهند وإيران وبكين. وتعتبر المجموعة من أكثر المؤسسات نشاطاً في المشاركة بأهم مبادرات التطوير والانماء في دولة الامارات العربية المتحدة كما أنها تقوم بدعم مختلف المؤسسات التعليمية والبيئية والثقافية والخيرية والاجتماعية. للمزيد من المعلومات الرجاء زيارة الموقع الإلكتروني: www.emiratesnbd.com