Emirati Credit/Collections Officer

Emirati Collection Manager

MISSION AND RESPONSABILITIES

As Collections Officer/Manager in the Dubai Regional office, you are responsible for accelerating AR collection and minimizing bad debt, while maintaining positive customer relationships.

Your main missions are:

You set and monitor collection objectives for the Group's agencies/subsidiaries within your RO.

You control the quality of reporting concerning the Collection performance of your RO. You are in charge of ensuring Portfolio’s DSO and overdue ratio remain within approved RO Targets.

You liaise with Credit Managers, Commercial teams and Customer care teams in your RO on collection matters and identify / anticipate potential risks of credit losses and ensure that corrective actions are implemented.

You ensure smooth communication and information sharing with other relevant departments (invoicing, disputes etc.) with constant objective to accelerate Collection.

In coordination with Financial Control, as well as D&D Departments, you ensure aging balances’ tidiness by following up on write-off and D&D discounts’ processes.

You are also in charge of the follow up on D&D collection, approval of the D&D proposed Benchmark and cluster performances, and within authority Matrix D&D waivers. You supervise the D&D filling within LARA, Company Website.

You ensure suspension rules are enforced.

You review, approve, or recommend credit terms according to group’s Approval Matrix, together with the RO CFO.

You may visit key and/or problematic accounts along with the commercial team. You attend calls with customers as often as needed to solve issues.

SKILLS AND QUALIFICATIONS

Minimum 2 years work experience in collection, agency finance or control function with a good knowledge of the business.

Team player

Ability to partner with agencies’ GM and CFOs to set collection objectives and limits

Extensive knowledge of all aspects of Collections analytics and operations

Demonstrate capability to follow legal action with in-house and external legal counsels

Autonomous and able to work with overseas stakeholder

Proactive and comfortable making decisions under high pressure

Leadership & Strong communication skills.

Detail oriented and maintains the highest productivity and quality levels